Public Offer for Using the Caterizi Marketplace

PUBLIC OFFER FOR USING THE CATERIZI MARKETPLACE

Publication Date: 21 July 2026

Effective Date: 21 July 2026

SECTION 1 — GENERAL PROVISIONS

1.1. This Public Offer (hereinafter – the "Offer") constitutes the official proposal of the sole proprietor (autónomo) NATALIA BABKINA, NIE Y5479825C, registered at Calle Periodista Gabriel Diaz 3, P.B.I 8, Torremolinos, Málaga, España, 29620, operating under the trade name "Caterizi" (hereinafter – the "Platform"), to conclude an agreement under the conditions set forth herein.

This Offer is addressed to legally capable individuals who have reached the age of eighteen (18), as well as duly authorized representatives of legal entities (hereinafter – the "Customer" or the "Client") who wish to use the Platform to search for, select, and book catering and related event services within the territory of the United Arab Emirates.

If the Customer does not agree with any provision of this Offer, the Customer must refrain from accepting the Offer and from using the Platform.

1.2. Acceptance of this Offer occurs when the Customer performs the following actions:

a) reviews the text of this Offer and confirms agreement with its terms by checking the corresponding box on the Platform when placing an order; and

b) makes a reservation deposit payment through the Platform in accordance with Section 5 of this Offer.

The moment of acceptance shall be the date and time when the deposit payment is successfully processed.

Acceptance of this Offer constitutes the Customer's full and unconditional agreement with all terms of the Offer and is legally equivalent to concluding a written agreement.

1.3. From the moment of acceptance of this Offer, an agreement between the Customer and the Platform regarding the use of the Platform services is considered concluded.

Each order placed through the Platform constitutes a separate service arrangement between the Customer and the selected Service Provider.

The agreement between the Customer and the Platform remains valid until the completion of the Platform's intermediary services related to the respective order.

1.4. The Platform reserves the right to amend the terms of this Offer at any time by publishing a revised version on the Platform's website.

Amendments shall enter into force from the moment of publication unless otherwise stated.

If the Customer continues to use the Platform after such changes are published, this shall be deemed acceptance of the updated version of the Offer.

However, changes shall not apply retroactively to orders already confirmed prior to the publication of the updated version.

1.5. This Offer and all relationships arising from its acceptance shall be governed by the laws of the Abu Dhabi Global Market (ADGM) and, where applicable, the Federal laws of the United Arab Emirates, without regard to conflict of law provisions.

The Platform operates as a Spanish-registered sole proprietor providing digital marketplace services to customers located in the United Arab Emirates. The choice of ADGM law applies solely to the interpretation and enforcement of this Offer and does not affect any mandatory consumer protection rights available to Customers under the laws of the United Arab Emirates.

1.6. Nature of the Platform. Caterizi operates an online marketplace platform that facilitates the connection between Clients and independent catering companies and other event service providers (hereinafter – "Service Providers" or "Partners").

Caterizi does not provide catering services, food preparation, staffing, event equipment, beverages, rentals, or any other event-related services.

All services listed on the Platform are provided directly by independent Service Providers.

The service agreement for catering or any other event services is concluded exclusively between the Client and the selected Service Provider.

Caterizi is not a party to such agreement and shall not be considered the supplier, contractor, seller, or provider of the services ordered by the Client.

1.7. Intermediary Status of the Platform. Caterizi operates solely as a digital marketplace intermediary that facilitates the connection between Clients and independent Service Providers.

When processing reservation deposits through the Platform, Caterizi acts in the name and on behalf of the respective Service Provider as a disclosed intermediary.

The Service Provider remains the sole supplier and seller of the services offered through the Platform.

Caterizi does not purchase, resell, or otherwise supply the services listed on the Platform.

All contractual obligations regarding the provision of services arise directly between the Client and the Service Provider.

1.7.1. No Merchant of Record Status. Caterizi does not act as the merchant of record for any services offered through the Platform.

All services are sold and supplied directly by the respective Service Provider.

The Service Provider is solely responsible for determining service prices, issuing invoices to Clients, collecting the remaining payment, and fulfilling the services ordered by the Client.

The Platform does not purchase, resell, or distribute services and does not become a contractual supplier of the services listed on the Platform.

1.8. Payment Structure. The Platform processes reservation deposits only.

The payment structure of orders placed through the Platform is as follows:

Caterizi does not process, hold, or receive the remaining payment and does not operate an escrow or custodial payment service.

1.9. No Escrow or Payment Institution Activity. The Platform does not provide escrow services and does not hold customer funds for the purpose of executing service agreements.

Payments processed through the Platform are limited exclusively to reservation deposits that secure the booking of services from the selected Service Provider.

The Platform does not act as a financial custodian of customer funds.

1.10. Independent Status of Service Providers. Service Providers listed on the Platform operate as independent businesses and are not employees, representatives, or agents of Caterizi.

Nothing in this Offer shall be interpreted as creating an employment relationship, agency, partnership, or joint venture between Caterizi and any Service Provider.

SECTION 2 — TERMS AND DEFINITIONS

For the purposes of this Offer, the following terms shall have the meanings set out below:

Platform

Platform – the online marketplace "Caterizi", operated by the sole proprietor Natalia Babkina, a Spanish-registered business providing digital marketplace services to customers located in the United Arab Emirates, intended for searching, comparing, selecting and booking catering services and related event services.

The Platform includes:

The Platform provides intermediary digital services only and does not provide catering or event services itself.

Customer / Client

Customer (Client) – a legally capable natural person over the age of eighteen (18), or a legal entity acting through an authorized representative, who accepts this Offer and uses the Platform to search for and book catering or related event services from independent Service Providers located in the United Arab Emirates.

Service Provider (Partner)

Service Provider – an independent company, entrepreneur, or individual professional providing catering services or related event services, including but not limited to:

Service Providers operate independently and are not employees, representatives, or agents of the Platform.

The Service Provider is the sole provider and seller of the services ordered by the Client.

Order

Order – a request submitted by the Customer through the Platform for specific catering or event-related services.

An Order includes essential parameters such as:

After confirmation of the Order and payment of the reservation deposit, a service agreement is formed directly between the Customer and the selected Service Provider.

The Platform only facilitates the conclusion of such agreement.

Reservation Deposit

Deposit (Reservation Deposit) – a reservation payment equal to 30% of the total Order value, paid by the Customer through the Platform at the time of confirming the Order.

The Deposit serves the following purposes:

The Deposit is processed by the Platform in the name and on behalf of the Service Provider.

The Deposit does not constitute full payment for the services.

Main Payment

Main Payment – the remaining 70% of the Order price, which the Customer pays directly to the Service Provider outside the Platform.

The terms, method, and timing of the Main Payment are agreed directly between the Customer and the Service Provider.

The Platform does not receive, process, or control the Main Payment.

Platform Services

Platform Services – digital intermediary services provided by the Platform to facilitate the interaction between Clients and Service Providers.

These services include:

Platform Services do not include the provision of catering or event services.

Reservation Confirmation

Reservation Confirmation – confirmation that an Order has been successfully placed after the Customer:

Once confirmed, the selected Service Provider reserves the requested event date for the Customer.

Total Order Price

Total Order Price – the full price of the services agreed between the Customer and the Service Provider for the execution of the Order.

The Total Order Price is determined solely by the Service Provider.

The Platform does not determine or modify the prices of services listed by Service Providers.

Platform Commission

Platform Commission – a service fee paid by the Service Provider to Caterizi for the use of the Platform.

The Platform Commission is calculated as a percentage of the Total Order Price and is deducted from the Reservation Deposit before transferring the remaining amount to the Service Provider.

The Client does not pay any commission to the Platform.

Payment Processor

Payment Processor – a third-party payment service provider used by the Platform to securely process online deposit payments made by Clients.

The Platform does not store or process Clients' bank card data directly.

Event

Event – the occasion for which the services are ordered, including but not limited to:

Services booked through the Platform are intended for events taking place within the territory of the United Arab Emirates.

SECTION 3 — SUBJECT OF THE AGREEMENT

3.1. Platform Services

Under this Offer, the Platform provides the Customer with access to digital intermediary services that facilitate the search, selection, and booking of catering and related event services through the Caterizi marketplace.

The Platform provides the Customer with access to Service Providers offering services for events within the territory of the United Arab Emirates and enables communication and coordination between the Customer and the selected Service Provider.

The Platform may assist in:

The Platform's role is strictly limited to providing digital marketplace access and facilitating interaction between Clients and Service Providers.

3.2. No Provision of Catering Services by the Platform

Caterizi does not provide catering services, food preparation, bar services, equipment rental, decoration services, staffing, or any other event-related services.

All services displayed on the Platform are provided directly by independent Service Providers.

The Platform does not act as a supplier, contractor, vendor, or service provider for any catering or event services.

3.3. Service Agreement Between Client and Service Provider

When a Customer confirms an Order and pays the reservation deposit, a separate service agreement is formed directly between the Customer and the selected Service Provider.

Such agreement governs:

The Platform is not a party to the service agreement between the Customer and the Service Provider.

All rights and obligations related to the provision of services arise directly between the Customer and the Service Provider.

3.4. Role of the Platform as Intermediary

The Platform acts solely as a digital intermediary marketplace that enables Customers to find and book services offered by independent Service Providers.

When processing reservation deposits, the Platform acts in the name and on behalf of the Service Provider as a disclosed intermediary.

The Service Provider remains the sole seller and provider of the services.

The Platform does not resell services and does not assume responsibility for the execution of services.

3.5. Independent Supplier Clause

Service Providers using the Platform operate as independent businesses.

They are solely responsible for:

Caterizi does not supervise or control the execution of services and does not assume responsibility for their performance.

3.6. Determination of Service Prices

All service prices displayed on the Platform are determined exclusively by the respective Service Providers.

The Platform does not set, control, or modify the prices of services offered by Service Providers.

The total price of the Order is displayed to the Customer before confirmation and deposit payment.

The Platform does not charge any additional hidden fees beyond the price indicated by the Service Provider.

3.7. Additional Services by Third Parties

Some Orders may include additional services provided by third-party suppliers such as:

Such services may be organized by the Service Provider or by third-party suppliers cooperating with the Service Provider.

The Service Provider remains fully responsible for all subcontractors, partners, and third-party suppliers involved in the execution of the services included in the Order.

Any third-party suppliers engaged by the Service Provider act under the responsibility and supervision of the Service Provider.

The Platform shall not be considered a party to any agreements between the Service Provider and such third-party suppliers and shall not be liable for their actions, omissions, or performance.

3.8. Service Territory

Services available through the Platform are intended for events taking place within the territory of the United Arab Emirates.

The Platform operates as a Spanish-registered business providing digital marketplace services to customers and Service Providers located in the United Arab Emirates.

By placing an Order, the Customer confirms that the services will be performed within the United Arab Emirates.

3.9. Age Requirements

The Platform is intended for use only by individuals who have reached the age of eighteen (18).

By placing an Order and accepting this Offer, the Customer confirms that they have the legal capacity to enter into binding agreements under the laws of the United Arab Emirates.

If the Platform discovers that the Offer has been accepted by a person under the age of eighteen, the Platform reserves the right to cancel the Order and restrict further access to the Platform.

3.10. Electronic Communication

By accepting this Offer, the Customer agrees to receive communications related to Orders and Platform services in electronic form, in accordance with the UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Such communications may include:

Electronic communications exchanged through the Platform or via email shall be considered valid evidence of communication between the parties.

3.11. No Agency or Employment Relationship

Nothing in this Offer shall be interpreted as creating an agency, partnership, employment, or joint venture relationship between the Platform and any Service Provider.

Service Providers operate independently and are solely responsible for their own business operations, staff, taxes, and regulatory compliance under the applicable laws of the United Arab Emirates.

3.12. Service Contract Between Customer and Service Provider

The Customer acknowledges that when placing an Order through the Platform, the service contract is concluded directly between the Customer and the Service Provider.

The Platform does not become a party to the service agreement between the Customer and the Service Provider.

The Platform's role is limited to providing an online marketplace that enables Customers to discover, compare, and book services offered by independent Service Providers.

Accordingly, the Service Provider is solely responsible for the performance, quality, legality, and delivery of the services provided to the Customer.

3.14. Last-Minute Orders

The Platform offers a Last-Minute Order feature that allows Customers to find and book Service Providers available for same-day or next-day events.

3.14.1. Last-Minute Availability Filter

Customers may filter available Service Providers by availability using the following options:

• Available today
• Available tomorrow
• Available this week.

Search results displaying last-minute availability reflect real-time availability settings configured by Service Providers and are subject to change at any time.

3.14.2. Express Surcharge

Some Service Providers may apply an express surcharge to Last-Minute Orders as compensation for expedited preparation and mobilization of resources.

Where an express surcharge applies, it will be clearly displayed on the Service Provider's listing as a percentage added to the standard service price (for example "Express +15%") before the Customer confirms the Order.

The express surcharge is determined solely by the Service Provider and constitutes additional compensation paid directly to the Service Provider for expedited service availability. The Platform Commission described in Section 4.1 is calculated from the Total Order Price including any applicable express surcharge.

By confirming a Last-Minute Order with an express surcharge, the Customer acknowledges and agrees to the surcharge amount as displayed at the time of Order confirmation.

3.14.3. Acceptance Timeouts for Last-Minute Orders

Due to the time-sensitive nature of Last-Minute Orders, the following acceptance timeouts apply:

• Orders for same-day service with 2 to 4 hour lead time — Service Provider must accept within 30 minutes of Order placement
• Orders for same-day service until end of day — Service Provider must accept within 1 hour of Order placement
• Orders for next-day service — Service Provider must accept within 3 hours of Order placement
• Orders for this week — Service Provider must accept within 24 hours of Order placement.

If the selected Service Provider does not accept the Order within the applicable timeout period, the Order will be automatically cancelled and the Customer will be notified immediately with alternative Service Providers available for the same date and timeframe.

3.14.4. Refund upon Timeout

If a Last-Minute Order is automatically cancelled due to Service Provider non-response within the applicable timeout period, the reservation deposit paid by the Customer will be refunded in full including the Platform Service Fee, as the cancellation occurred due to circumstances beyond the Customer's control.

Refunds will be processed in accordance with Section 6.8 of this Offer.

 

3.14. Disclosure of Service Provider Information

The Platform displays general information about available Service Providers, including service descriptions, menus, pricing, ratings, and reviews, to enable Customers to make an informed selection.

The full identity, contact details, and direct communication information of the selected Service Provider are disclosed to the Customer exclusively after the reservation deposit has been successfully processed and the Order has been confirmed.

Prior to payment of the reservation deposit, the Customer acknowledges that direct contact details of Service Providers are not available through the Platform.

This measure is implemented to ensure the integrity of the marketplace, protect the interests of Service Providers, and maintain the proper functioning of the Platform's booking infrastructure.

By accepting this Offer, the Customer acknowledges and agrees to this information disclosure policy as a standard condition of using the Platform.

3.15. SMS Notifications and UAE TDRA Compliance

The Platform offers optional SMS notification services to Customers through third-party messaging providers.

3.15.1. Opt-In Requirement

SMS notifications are entirely optional and will only be sent to Customers who have provided explicit prior express consent in accordance with the applicable regulations of the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) governing electronic marketing and direct communications.

By enabling SMS notifications through the Platform Settings, the Customer expressly consents to receive automated text messages from Caterizi at the mobile telephone number provided in their account profile.

The Customer acknowledges that:

• consent to receive SMS notifications is not a condition of using the Platform or purchasing any services
• message and data rates may apply depending on the Customer's mobile carrier and plan
• SMS notifications are sent using automated messaging technology.

3.15.2. Types of SMS Notifications

Customers who opt in to SMS notifications may receive the following categories of messages:

Order notifications:

• confirmation that an Order has been confirmed by the Service Provider
• notification that a selected Service Provider is unavailable for a scheduled Recurring Order

Reminders:

• event reminder sent 24 hours before the scheduled event date.

3.15.3. SMS Notification Settings

Customers may manage their SMS notification preferences at any time through their account Settings under the SMS Notifications section, including:

• enabling or disabling all SMS notifications
• selecting specific notification categories to receive
• updating the mobile telephone number for SMS delivery.

3.15.4. Opting Out

Customers may opt out of SMS notifications at any time by:

• replying STOP to any SMS message received from the Platform
• disabling SMS notifications through account Settings
• contacting the Platform at privacy@caterizi.com.

Upon receipt of an opt-out request, the Platform will cease sending SMS notifications within a reasonable time not to exceed 10 business days as required by applicable law.

3.15.5. Message Frequency

The Platform limits SMS notifications to a maximum of 5 messages per day per mobile number. For help regarding SMS notifications, reply HELP to any SMS message or contact privacy@caterizi.com.

SECTION 4 — PAYMENTS

4.1. Order Payment Structure

Orders placed through the Platform follow the payment structure described below.

When placing an Order through the Platform, the Customer is required to pay a reservation payment equal to thirty percent (30%) of the total Order price.

The reservation payment consists of two separate components:

The Platform Service Fee represents compensation for services provided by the Platform, including but not limited to:

The Service Provider Reservation Deposit secures the availability of the Service Provider for the agreed event date.

The remaining 70% of the total Order price is paid directly by the Customer to the Service Provider outside the Platform using payment methods agreed between them.

4.2. Payment Processing

Payments made through the Platform are processed by third-party payment service providers.

The Platform does not store or process payment card information directly.

All payment transactions are handled through secure payment infrastructure operated by licensed payment service providers compliant with applicable payment regulations and international security standards.

4.3. Role of the Platform in Payment Processing

The Platform may facilitate the collection of payments from Customers on behalf of Service Providers through third-party payment service providers.

Such payment collection services are performed solely as a technical payment facilitation service.

Funds processed through the Platform are collected on behalf of the Service Provider and are considered received by the Service Provider at the moment the Customer completes the payment transaction.

The Platform does not act as the seller, supplier, or provider of the services offered by Service Providers.

4.4. Platform Service Fee

The Platform is entitled to receive the Platform Service Fee, which forms part of the reservation payment made by the Customer.

The Platform Service Fee constitutes payment for the use of the Platform and its booking infrastructure.

The Platform Service Fee becomes non-refundable once the Order is confirmed.

4.5. No Escrow or Fiduciary Relationship

The Platform does not act as an escrow agent, trustee, or fiduciary for any funds paid through the Platform.

Payments processed through the Platform are transferred to the Service Provider in accordance with the payment processing arrangements of the third-party payment provider.

The Platform does not hold or safeguard client funds.

The Platform does not operate as a money transmitter, payment institution, or financial intermediary under the applicable laws of the United Arab Emirates or the Abu Dhabi Global Market (ADGM).

4.6. Platform Commission

The Platform receives the Platform Service Fee as compensation for providing marketplace services and facilitating reservations through the Platform.

The Platform Service Fee may be collected as part of the reservation payment and automatically deducted during payment processing.

The Service Provider acknowledges that the Platform Service Fee constitutes the Platform's remuneration for the use of the Platform infrastructure and related services.

4.7. Pricing of Services

Service Providers independently determine the prices of the services offered through the Platform.

The Platform does not set, control, or determine the prices charged by Service Providers to Customers.

The Platform acts solely as an intermediary marketplace connecting Customers with independent Service Providers.

The Platform may display prices and calculate the Platform Service Fee as a percentage of the total Order price, but the final price of services is established solely by the Service Provider.

All prices displayed on the Platform are indicated in UAE dirhams (AED).

4.8. Taxes

The Platform operates as a Spanish-registered business and does not collect, withhold, or remit any United Arab Emirates taxes, including Value Added Tax (VAT), on behalf of Service Providers or Customers.

Each Service Provider is solely responsible for determining, collecting, and remitting all applicable taxes arising from services provided to Customers, including Value Added Tax (VAT) at the standard rate of 5% under Federal Decree-Law No. 8 of 2017 on Value Added Tax (as amended by Federal Decree-Law No. 18 of 2022) and any applicable corporate tax obligations, administered by the UAE Federal Tax Authority (FTA). Where a Service Provider is registered for VAT, the Service Provider is responsible for issuing valid tax invoices displaying its Tax Registration Number (TRN).

The Platform does not provide tax advice and shall not be responsible for any tax obligations of Service Providers or Customers arising from transactions facilitated through the Platform.

Customers are responsible for compliance with any applicable tax obligations under the laws of the United Arab Emirates in connection with services booked through the Platform.

4.9. Business Account Payment Options

The Platform offers an optional Full Payment feature exclusively for Customers registered with a Business Account.

When the Full Payment option is selected by a Business Account Customer, the following payment structure applies instead of the standard payment structure described in Section 4.1:

• The Customer pays 100% of the Total Order Price through the Platform at the time of confirming the Order.
• The Platform acts as a payment agent and processes the full payment on behalf of the Service Provider through Stripe destination charge technology.
• The Platform Commission (15% of the Total Order Price) is automatically deducted during payment processing.
• The remaining 85% of the Total Order Price is automatically transferred to the Service Provider's connected payment account.

The Full Payment option provides Business Account Customers with:

• a single consolidated payment transaction
• a single invoice reflecting the Total Order Price
• a unified record for corporate accounting and expense reporting purposes.

When the Full Payment option is selected, the Platform processes the full transaction amount solely as a technical payment facilitation service on behalf of the Service Provider. The Platform does not retain, hold, or own the funds processed under this option. All funds are transferred to the Service Provider through Stripe's destination charge infrastructure at the time of payment processing.

The Service Provider remains the sole seller and provider of the services. The Platform does not become a merchant of record or assume liability for the underlying services by processing the full payment amount.

Business Account Customers who select the Full Payment option acknowledge that:

• the Platform Service Fee (15% of the Total Order Price) is non-refundable once the Order is confirmed
• any refund claims related to the services themselves must be addressed directly to the Service Provider
• the Platform's financial liability remains limited to the amount of the Platform Service Fee actually collected.

The standard payment structure described in Section 4.1 remains available to Business Account Customers who do not select the Full Payment option.

4.10. SMS Notifications for Business Account Administrators

Business Account Administrators who opt in to SMS notifications in accordance with Section 3.13 of this Offer may additionally receive the following budget-related notifications:

• notification when corporate account spending reaches 80% of the designated budget limit
• notification when the corporate account budget has been fully exhausted.

Budget alert notifications are enabled by default for Business Account Administrators upon account setup and may be disabled through account Settings at any time in accordance with Section 3.13.4 of this Offer.

SECTION 5 — PAYMENT PROCEDURE

5.1. Reservation Deposit

To confirm an Order placed through the Platform, the Customer must pay a reservation deposit equal to 30% of the total Order price.

The reservation deposit is processed through the Platform using the available online payment methods.

Payment of the reservation deposit serves the following purposes:

The reservation deposit is processed by the Platform in the name and on behalf of the Service Provider as a disclosed intermediary.

5.2. Deposit Processing

Payments made through the Platform are processed using certified third-party payment service providers compliant with applicable payment regulations and international security standards.

The Platform does not store or process bank card information directly.

Upon successful payment of the reservation deposit, the Order is considered confirmed and the selected Service Provider reserves the requested event date for the Customer.

The Platform may temporarily receive and process the reservation deposit solely for the purpose of transferring it to the Service Provider and deducting the Platform commission.

5.3. Structure of the Reservation Deposit

The reservation deposit paid by the Customer equals 30% of the Total Order Price.

The reservation deposit consists of two components:

a) Platform Commission — the service fee charged by Caterizi to the Service Provider for the use of the Platform.

b) Provider Reservation Amount — the remaining portion of the deposit transferred to the Service Provider to secure the reservation and cover preparation expenses.

The Platform commission is deducted from the reservation deposit before transferring the remaining amount to the Service Provider.

The Customer does not pay any separate fee to the Platform.

5.4. Remaining Payment (70%)

The remaining 70% of the Total Order Price (hereinafter — the "Main Payment") is paid directly by the Customer to the Service Provider outside the Platform.

The Platform does not process, receive, or control the Main Payment.

The method and timing of the Main Payment are determined directly between the Customer and the Service Provider and may include:

The Customer is responsible for ensuring timely payment of the remaining amount in accordance with the agreement concluded with the Service Provider.

5.5. Payment Structure and Flow of Funds

Payments made through the Platform are limited exclusively to reservation deposits required to confirm service bookings.

The remaining balance for the services is paid directly by the Client to the Service Provider outside the Platform.

Caterizi does not collect or control the final payment for services and does not act as the merchant of record for the underlying services.

Service Providers independently determine the price of their services and are solely responsible for issuing invoices to Clients and declaring and paying all applicable taxes, including Value Added Tax (VAT), under the laws of the United Arab Emirates.

5.6. Absence of Escrow Services

The Platform does not provide escrow services and does not hold customer funds for the purpose of guaranteeing service performance.

Payments processed through the Platform are limited exclusively to reservation deposits required to confirm Orders.

The Platform does not act as a financial custodian of customer funds and does not operate as a money transmitter or payment institution under the applicable laws of the United Arab Emirates or the Abu Dhabi Global Market (ADGM).

5.7. Payment Confirmation

Upon successful payment of the reservation deposit, the Customer receives a payment confirmation generated by the payment service provider.

At the Customer's request, the Platform may also provide a payment receipt confirming the deposit transaction.

Invoices related to the provision of catering or event services are issued exclusively by the Service Provider, as the Service Provider is the seller and provider of the services.

5.8. Chargebacks and Payment Disputes

If a Customer initiates a chargeback, payment dispute, or unauthorized transaction claim related to the reservation deposit, the Platform reserves the right to temporarily suspend the Order until the dispute is resolved.

The Customer acknowledges that the Platform Service Fee (15% of the total Order price) is non-refundable once the Order is confirmed, and that chargebacks initiated without valid grounds may be contested by the Platform with the relevant payment processor.

If the chargeback results from the actions or performance of the Service Provider, the Service Provider agrees to reimburse the Platform for any financial losses, chargeback fees, or penalties incurred by the Platform.

The Platform may request supporting documentation from both the Customer and the Service Provider to assist in resolving the dispute.

5.9. Taxes

Each Service Provider is solely responsible for the correct calculation, declaration, and payment of all applicable taxes related to the services they provide to Customers, including Value Added Tax (VAT) and any corporate tax obligations under the laws of the United Arab Emirates.

Caterizi, as a Spanish-registered business, is not responsible for tax obligations arising from services provided by Service Providers operating in the United Arab Emirates.

Customers are responsible for compliance with any applicable tax obligations under the laws of the United Arab Emirates in connection with services booked through the Platform.

5.10. Payment Security

All payments processed through the Platform comply with the security standards of the payment service providers used, including PCI DSS (Payment Card Industry Data Security Standard) requirements.

Customers must ensure that they use payment methods that they are authorized to use.

The Platform is not responsible for any fees charged by banks or payment providers related to payment processing, including currency conversion fees.

5.11. Payment Records

The Platform maintains records of reservation deposit transactions processed through the Platform for the purpose of order administration and financial reporting.

Customers may request confirmation of deposit payments related to their Orders.

5.12. Currency

All prices displayed on the Platform are indicated in UAE dirhams (AED).

The Platform operates as a Spanish-registered business. Currency conversion fees, if any, are the sole responsibility of the Customer's bank or payment provider.

5.13. Electronic Marketing and Communications Compliance

All transactional and promotional electronic communications sent by the Platform to Customers comply with the applicable electronic marketing requirements of the UAE Telecommunications and Digital Government Regulatory Authority (TDRA).

Customers who receive promotional communications from the Platform may opt out at any time by following the unsubscribe instructions included in each communication.

Transactional communications related to confirmed Orders, payment confirmations, and order updates are not subject to opt-out restrictions as they constitute necessary service communications.

The Platform's registered address for the purposes of electronic marketing communications is: Calle Periodista Gabriel Diaz 3, P.B.I 8, Torremolinos, Málaga, España, 29620.

5.14. Recurring Orders

The Platform offers an optional Recurring Order feature that allows Customers to schedule automatic repetition of confirmed Orders at regular intervals.

5.14.1. Enabling Recurring Orders

A Customer may enable the Recurring Order feature after successfully placing and confirming an initial Order. The Customer may set the following parameters:

• frequency of recurrence (weekly, biweekly, monthly, or other available intervals)
• day of the week or month for order placement
• end date or open-ended recurrence until cancelled by the Customer.

By enabling the Recurring Order feature, the Customer authorizes the Platform to automatically create new Orders based on the original Order parameters at the specified intervals.

5.14.2. Payment Authorization for Recurring Orders

When enabling the Recurring Order feature, the Customer authorizes the Platform to automatically charge the saved payment method on file for each recurring Order without requiring separate payment confirmation for each individual Order.

For Business Account Customers using the Full Payment option described in Section 4.9, automatic charges of 100% of the Total Order Price will be applied to the saved payment method for each recurring Order.

For standard Customers, automatic charges of 30% of the Total Order Price (reservation deposit) will be applied to the saved payment method for each recurring Order.

By enabling the Recurring Order feature and saving a payment method, the Customer provides explicit authorization for these automatic charges in accordance with applicable payment processing requirements.

The Customer acknowledges that:

• each automatic charge constitutes a separate Order and a separate transaction
• the Platform Service Fee applicable to each recurring Order is non-refundable once the Order is confirmed
• the Customer is responsible for ensuring that the saved payment method remains valid and has sufficient funds for each scheduled charge.

5.14.3. Notifications

The Platform will send the Customer an advance notification at least 3 days before each recurring Order is created, including:

• the scheduled Order date
• the Order details and total amount to be charged
• options to edit, skip, or cancel the upcoming Order.

The Customer may edit the Order parameters, skip the next occurrence, or cancel the recurring series at any time before the scheduled charge date through their account dashboard at /account/client/recurring.

5.14.4. Service Provider Availability

Recurring Orders are subject to Service Provider availability. If the selected Service Provider is unavailable for a scheduled recurring Order date, the Platform will notify the Customer as soon as reasonably possible and provide the option to:

• select an alternative Service Provider for that occurrence
• skip that occurrence and continue the recurring series on the next scheduled date.

If the Customer does not select an alternative Service Provider within 24 hours of notification, the occurrence will be automatically skipped and the recurring series will continue on the next scheduled date.

5.14.5. Cancellation of Recurring Orders

The Customer may cancel a Recurring Order series at any time through their account dashboard. Cancellation will take effect for all future occurrences that have not yet been confirmed and charged. Orders that have already been confirmed and charged at the time of cancellation are subject to the cancellation policy described in Section 6 of this Offer.

The Platform reserves the right to cancel a Recurring Order series if the selected Service Provider is no longer available on the Platform or if the Customer's saved payment method repeatedly fails to process.

5.14.6. Modifications to Recurring Orders

The Customer may modify the parameters of a Recurring Order series at any time through their account dashboard, including:

• menu selection
• number of guests
• delivery address
• frequency and scheduling.

Modifications will apply to all future occurrences that have not yet been confirmed and charged.

5.15. Tipping

The Platform offers an optional tipping feature that allows Customers to express appreciation for exceptional service by leaving a gratuity for the Service Provider after Order completion.

5.15.1. Tip Eligibility

Tips may only be submitted after an Order has been marked as Completed. The tipping option will be displayed on the Order details page alongside the review feature once the Order status is updated to Completed.

5.15.2. Tip Amount

Customers may select from the following suggested tip amounts calculated as a percentage of the Total Order Price:

• 15%
• 20%
• 25%
• Custom amount entered by the Customer.

5.15.3. Voluntary Nature of Tips

Tipping is entirely voluntary and optional. The Customer is under no obligation to leave a tip. The decision not to leave a tip will not affect the Customer's access to the Platform or the quality of service provided by the Platform.

5.15.4. Tip Processing

Tips are processed as separate payment transactions through the Platform's third-party payment processor. By submitting a tip, the Customer authorizes a separate charge to their saved payment method or the payment method used for the original Order deposit.

Tips are processed as one-time transactions. Once a tip has been submitted for a specific Order, it cannot be modified or reversed.

5.15.5. Platform Commission on Tips

The Platform does not charge any commission or service fee on tips. Tips are transferred in full to the Service Provider subject only to applicable third-party payment processing fees charged by Stripe or other payment processors, which are deducted from the tip amount received by the Service Provider.

5.15.6. No Tax Obligation for Platform

The Customer acknowledges that tips constitute gratuities paid directly to the Service Provider. The Platform does not assume any tax reporting or withholding obligations with respect to tips. The Service Provider is solely responsible for reporting and paying all applicable taxes on tips received in accordance with the applicable laws of the United Arab Emirates.

SECTION 6 — RESERVATION PAYMENT, CANCELLATION AND REFUND POLICY

6.1. Structure of the Reservation Payment

When placing an Order through the Platform, the Customer is required to pay a reservation payment equal to thirty percent (30%) of the total Order price.

The reservation payment consists of two separate components:

The Platform Service Fee represents compensation for the services provided by the Platform, including but not limited to the use of the Platform infrastructure, search functionality, booking tools, administrative coordination, and reservation processing.

The Service Provider Reservation Deposit secures the availability of the Service Provider for the agreed event date.

The remaining 70% of the Order price is paid directly by the Customer to the Service Provider outside the Platform using payment methods agreed between them.

6.2. Non-Refundable Platform Service Fee

The Platform Service Fee (15% of the total Order price) becomes non-refundable once the Order is confirmed.

The Customer acknowledges that the Platform Service Fee constitutes payment for services rendered by the Platform related to facilitating the reservation and booking of services through the Platform.

Accordingly, the Platform Service Fee is not subject to refund in the event of cancellation of the Order by the Customer for any reason.

The Customer expressly acknowledges and agrees to this non-refundable nature of the Platform Service Fee prior to completing the reservation deposit payment.

6.3. Service Provider Reservation Deposit

The Service Provider Reservation Deposit (15% of the total Order price) is transferred to the Service Provider as a reservation payment securing the event date.

The refundability of this reservation deposit depends on the cancellation conditions agreed between the Customer and the Service Provider.

The Platform does not determine or guarantee the refundability of the Service Provider Reservation Deposit.

Any claims regarding the refund of the Service Provider Reservation Deposit must be addressed directly to the Service Provider.

6.4. Cancellation by the Customer

The Customer may cancel a confirmed Order by submitting a written cancellation request through the Platform interface or by contacting the Service Provider directly.

The cancellation date shall be considered the date on which the cancellation request is received by the Platform or by the Service Provider.

Upon cancellation of an Order:

Any claims regarding the refund of the Service Provider Reservation Deposit must be addressed directly to the Service Provider.

The Platform does not assume responsibility for refund decisions made by Service Providers.

6.5. Cancellation by the Service Provider

If the Service Provider cancels the Order and is unable to perform the services on the agreed event date, the Customer may be entitled to a refund of the Service Provider Reservation Deposit (15%).

Such refund shall be handled directly between the Customer and the Service Provider.

The Platform may assist in facilitating communication between the parties but does not guarantee refunds issued by Service Providers.

6.6. Assistance in Finding an Alternative Service Provider

If the Service Provider cancels the Order, the Platform may attempt to assist the Customer in identifying an alternative Service Provider offering similar services for the same event date.

The Customer may accept or decline the proposed replacement.

If a replacement Service Provider is accepted, the reservation deposit may be transferred to the new Service Provider subject to agreement between the parties.

6.7. Event Date Changes

Requests by the Customer to change the event date may be treated as a cancellation of the original Order and the creation of a new Order unless the Service Provider agrees to transfer the reservation deposit to a new event date.

If the Service Provider agrees to reschedule the event, the reservation deposit may remain valid for the new date.

Any agreement regarding date changes must be confirmed in writing between the Customer and the Service Provider.

6.8. Payment Processor Refunds

Where refunds are applicable, they may be processed through the same payment method used for the original transaction whenever technically possible.

The Platform is not responsible for delays caused by banks, payment processors, or financial institutions involved in the transaction.

Payment processing fees charged by third-party payment providers may be deducted from refundable amounts where permitted by applicable law.

Refund processing times may vary depending on the Customer's bank or card issuer and are outside the control of the Platform.

6.9. Marketplace Liability Limitation for Refunds

The Customer acknowledges that the Platform operates solely as an online marketplace facilitating the connection between Customers and independent Service Providers.

The Platform is not a party to the service contract between the Customer and the Service Provider and does not assume responsibility for the performance of the services or for refund obligations related to such services.

Accordingly, any refund obligations related to the services themselves remain the sole responsibility of the Service Provider.

The Platform's financial responsibility is strictly limited to the proper processing of payments made through the Platform infrastructure and shall not exceed the amount of the reservation deposit actually paid by the Customer through the Platform for the respective Order.

6.10. Chargeback Policy

The Customer acknowledges that initiating a chargeback with their bank or card issuer for the Platform Service Fee (15% of the total Order price) without valid grounds constitutes a breach of this Offer.

In the event of an unwarranted chargeback, the Platform reserves the right to:

The Customer is encouraged to contact the Platform directly at info@caterizi.com to resolve any payment disputes prior to initiating a chargeback with their bank or card issuer.

6.11. UAE Consumer Protection Rights

Nothing in this Section limits any mandatory consumer protection rights available to Customers under the laws of the United Arab Emirates.

Customers retain all mandatory rights provided under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations (Cabinet Decision No. 66 of 2023) notwithstanding the terms of this Offer.

To the extent that any provision of this Section conflicts with mandatory consumer protection laws applicable to the Customer, such mandatory provisions shall prevail.

6.12. No Statutory Right of Withdrawal

Under the consumer protection framework of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations (Cabinet Decision No. 66 of 2023), there is no general statutory right of withdrawal for services booked for a specific event date once the date has been reserved or performance has commenced.

However, Customers retain all cancellation and refund rights expressly set forth in this Section and any additional rights available under applicable UAE consumer protection law.

SECTION 7 — RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1. Obligations of the Platform

7.1.1. Providing access to the Platform

The Platform undertakes to provide Customers with access to the Caterizi marketplace and its digital functionality for searching, selecting, and booking services offered by independent Service Providers.

The Platform shall make reasonable efforts to maintain the technical functionality and availability of the website and related systems.

7.1.2. Information support

The Platform provides Customers with access to information about available Service Providers, including descriptions of services, menus, pricing information provided by the Providers, ratings, and customer reviews.

The Platform may provide general informational assistance regarding the use of the marketplace and the process of placing Orders.

The Platform does not verify, warrant, or guarantee the accuracy of information provided by Service Providers regarding their services, licenses, permits, or qualifications.

7.1.3. Transmission of Order information

After confirmation of an Order, the Platform transmits the relevant Order information to the selected Service Provider to enable the proper preparation and execution of the services.

Such information may include:

The Platform transfers this information solely for the purpose of facilitating the execution of the service agreement between the Customer and the Service Provider.

7.1.4. Coordination assistance

The Platform may assist the Customer and the Service Provider in coordinating the preparation of the event by facilitating communication between the parties.

Such assistance may include forwarding messages, clarifying order details, and providing general support regarding the use of the Platform.

The Platform's coordination assistance does not constitute participation in the execution of the services.

7.1.5. Processing of reservation deposits

The Platform processes reservation deposit payments made by Customers in accordance with Section 5 of this Offer.

The Platform acts solely as a technical intermediary for processing deposit payments in the name and on behalf of the Service Provider.

The Platform may deduct its commission from the reservation deposit before transferring the remaining amount to the Service Provider.

7.1.6. Dispute assistance

If a dispute arises between the Customer and the Service Provider regarding the execution of services, the Platform may, at its discretion, assist in facilitating communication between the parties in order to attempt a pre-dispute resolution.

The Platform does not guarantee a specific outcome and does not replace official dispute resolution procedures available under the applicable laws of the United Arab Emirates.

7.1.7. Electronic Marketing Compliance

The Platform undertakes to comply with the applicable electronic marketing requirements of the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) in all commercial electronic communications sent to Customers and Service Providers.

All promotional communications sent by the Platform will include a clear and functioning opt-out mechanism.

The Platform will honor opt-out requests within ten (10) business days of receipt.

7.2. Rights of the Platform

7.2.1. Verification of information

The Platform has the right to verify information provided by Customers during registration or Order placement in order to prevent fraud, misuse of the Platform, or violations of applicable laws.

The Platform may request supporting documentation where necessary.

7.2.2. Refusal of service

The Platform may refuse to process or facilitate an Order in the following circumstances:

If a reservation deposit has already been paid, the refund conditions shall be determined in accordance with Section 6 of this Offer.

7.2.3. Content moderation

The Platform has the right to moderate, edit, or remove user-generated content posted on the Platform, including reviews or comments that violate applicable laws or the provisions of this Offer.

The Platform may also temporarily suspend or permanently restrict access to users who repeatedly violate the rules of the Platform.

7.2.4. Platform functionality changes

The Platform reserves the right to improve, modify, expand, or limit the functionality of the Platform.

Such changes may be implemented without prior consent of the Customer provided that they do not negatively affect already confirmed Orders.

7.2.5. Engagement of third parties

The Platform may engage third-party service providers for the operation of the Platform, including but not limited to:

Such third parties must comply with applicable data protection and confidentiality requirements under the laws of the United Arab Emirates and the Abu Dhabi Global Market (ADGM).

7.2.6. Fraud Prevention and Abuse

The Platform reserves the right to investigate any activity that may indicate fraud, abuse of the Platform, or violation of applicable laws.

The Platform may temporarily suspend or cancel Orders, restrict user accounts, or block transactions if fraudulent activity is suspected.

Users may be required to provide additional verification information if necessary to ensure the security and integrity of the Platform.

7.2.7. Non-Discrimination

The Platform does not discriminate against Customers or Service Providers on the basis of race, color, religion, national origin, sex, disability, or any other characteristic protected under applicable law of the United Arab Emirates, including but not limited to Federal Decree-Law No. 2 of 2015 on Combating Discrimination and Hatred.

7.2.8. Service Provider Verification Badges

The Platform may display verification badges on Service Provider listings to help Customers identify Service Providers who have met certain criteria established by the Platform.

The following badge types may be displayed on Service Provider listings:

Verified — indicates that the Service Provider has completed the Platform's identity and business verification process administered by the Platform team.

Top Rated — indicates that the Service Provider has maintained an average customer rating of 4.5 or higher and has successfully completed 10 or more Orders through the Platform.

Premium — indicates that the Service Provider has maintained an average customer rating of 4.7 or higher and has successfully completed 50 or more Orders through the Platform.

The Customer acknowledges that:

• verification badges are informational indicators based on objective criteria and are updated automatically on a daily basis
• badges do not constitute a guarantee or warranty by the Platform regarding the quality, reliability, or suitability of the Service Provider's services
• the absence of a badge does not indicate that a Service Provider is unreliable or unsuitable
• badge status may change over time as Service Provider performance metrics are updated
• the Platform's liability limitations described in Section 8 of this Offer apply regardless of the badge status of the selected Service Provider.

The Customer is encouraged to review Service Provider ratings, reviews, and service descriptions independently when selecting a Service Provider regardless of badge status.

7.3. Obligations of the Customer

7.3.1. Accurate information

The Customer must provide accurate and complete information necessary for the proper execution of the Order.

The Customer is responsible for any consequences resulting from incorrect or misleading information.

7.3.2. Payment obligations

The Customer must fulfill all payment obligations associated with the Order, including:

Failure to fulfill payment obligations may result in cancellation of the Order in accordance with Section 6.

7.3.3. Cooperation with the Service Provider

The Customer must cooperate with the selected Service Provider to finalize event details and logistical arrangements.

The Customer must respond to reasonable requests for information necessary for the preparation of the services.

7.3.4. Providing appropriate event conditions

The Customer must ensure that the Service Provider has appropriate access to the event location and necessary working conditions, including:

7.3.5. Compliance with laws

The Customer must comply with all applicable laws and regulations of the United Arab Emirates when organizing and conducting the event.

The Customer must not use services obtained through the Platform for illegal purposes.

7.3.6. Prohibition of Circumvention

The Customer agrees not to bypass the Platform by contacting a Service Provider introduced through the Platform for the purpose of avoiding the reservation deposit or other obligations established by this Offer.

Any attempt to conclude a service agreement outside the Platform after the Customer has been introduced to a Service Provider through the Platform may be considered circumvention.

In such cases, the Platform reserves the right to restrict the Customer's access to the Platform and may claim compensation equivalent to the Platform commission that would have been payable for the respective Order.

7.3.7. Claims regarding services

If the Customer has claims regarding the quality or execution of services, the Customer should notify the Service Provider as soon as possible and may also inform the Platform for possible assistance in communication.

Claims related to service execution must be addressed primarily to the Service Provider.

7.3.8. Age confirmation

The Customer must be at least eighteen (18) years of age to use the Platform and place Orders.

Upon request, the Customer must confirm their age or legal capacity if necessary for compliance with the applicable laws of the United Arab Emirates.

7.3.9. Prohibited Uses

The Customer agrees not to use the Platform for any of the following purposes:

7.4. Obligations of the Service Provider (informational)

For informational purposes, the Platform informs Customers that Service Providers are expected to comply with the following professional standards:

These obligations arise from the agreement between the Customer and the Service Provider and are not guaranteed by the Platform.

SECTION 8 — LIMITATION OF LIABILITY

8.1. Limitation of the Platform's Liability

8.1.1. Intermediary role

The Customer acknowledges and agrees that the Platform operates solely as a digital intermediary marketplace that facilitates the connection between Customers and independent Service Providers.

The Platform does not provide catering services or any other event services listed on the Platform.

All services are provided directly by independent Service Providers.

Accordingly, the Platform shall not be considered the supplier, contractor, vendor, or provider of any services booked through the Platform.

The Platform is not responsible for the performance, quality, timing, or suitability of services provided by Service Providers.

8.1.2. No liability for service performance

All claims related to the execution of services, including but not limited to:

must be addressed directly to the respective Service Provider.

The Platform may assist in facilitating communication between the parties but does not assume responsibility for resolving such claims.

8.1.3. Limitation of Financial Liability

To the maximum extent permitted by the applicable laws of the United Arab Emirates, the total financial liability of the Platform toward the Customer arising from the use of the Platform shall not exceed the amount of the reservation deposit actually paid by the Customer through the Platform for the respective Order.

Under no circumstances shall the Platform be liable for any amounts exceeding thirty percent (30%) of the total Order price.

The Platform shall not be liable for any damages arising from the actions, omissions, or performance of the Service Provider or third-party suppliers involved in the execution of the services.

8.1.4. Exclusion of indirect damages

To the maximum extent permitted by applicable law, the Platform shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Platform or services booked through the Platform.

Such damages include but are not limited to:

To the extent that applicable law does not permit the exclusion or limitation of incidental or consequential damages, the Platform's liability shall be limited to the maximum extent permitted by applicable law.

8.1.5. No guarantees by the Platform

The Platform makes reasonable efforts to select reliable Service Providers and maintain high service standards on the marketplace.

However, the Platform does not guarantee:

Customer reviews and ratings published on the Platform represent opinions of individual users and do not constitute guarantees by the Platform.

8.1.6. Technical interruptions

The Platform shall not be liable for interruptions in access to the Platform caused by:

The Platform will make reasonable efforts to restore normal operation as soon as possible.

8.1.7. Third-Party Links and Services

The Platform may contain links to third-party websites or services.

The Platform does not endorse, control, or assume responsibility for the content, privacy practices, or services of any third-party websites or providers.

The Customer accesses third-party websites and services at their own risk.

8.1.8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

THE PLATFORM DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

To the extent that applicable law does not permit disclaimers of implied warranties, the above disclaimer shall apply to the maximum extent permitted by applicable law.

8.2. Liability of the Customer

8.2.1. Breach of obligations

The Customer is responsible for complying with the obligations set out in this Offer.

If the Customer's actions cause damage to the Platform or the Service Provider, the Customer may be required to compensate the resulting losses in accordance with the applicable laws of the United Arab Emirates.

8.2.2. Fraudulent or false orders

If the Customer places an Order using false information or without the intention to actually use the services, the Platform may cancel such Order.

The Customer may be held liable for any losses caused to the Platform or the Service Provider, including preparation expenses and payment processing costs.

8.2.3. Unauthorized payment methods

The Customer must ensure that payment methods used for reservation deposits belong to them or that they are authorized to use them.

The Platform shall not be responsible for disputes arising from unauthorized use of payment methods.

8.2.4. Responsibility for posted content

Customers are responsible for the legality and accuracy of any content they publish on the Platform, including reviews and comments.

It is prohibited to publish content that:

The Platform reserves the right to remove such content and may report violations to appropriate authorities where required by law.

8.2.5. Indemnification

The Customer agrees to indemnify, defend, and hold harmless the Platform, its owner, officers, employees, agents, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

8.3. Liability of Service Providers

Service Providers bear full responsibility for the execution of the services agreed with the Customer.

The scope of the Service Provider's liability toward the Customer is determined by:

The Platform is not responsible for compensating damages resulting from the Service Provider's actions or omissions.

8.4. Reviews and Reputation Protection

Customers and Service Providers must ensure that reviews and comments published on the Platform are based on genuine experience and do not contain defamatory or abusive statements.

The Platform may remove or moderate content that violates these requirements or applicable law, including the applicable defamation and cybercrime laws of the United Arab Emirates, such as Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes.

Users who repeatedly violate the rules may have their access to the Platform restricted.

8.5. Dispute Resolution

In the event of a dispute between the Customer and the Platform, the parties agree to first attempt to resolve the dispute through good faith negotiation by contacting the Platform at info@caterizi.com.

If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through the ADGM Courts, or through binding arbitration at the ADGM Arbitration Centre if agreed by both parties.

Nothing in this Section limits any mandatory dispute resolution rights available to Customers under the applicable consumer protection law of the United Arab Emirates.

8.6. Class Action Waiver

To the maximum extent permitted by applicable law, the Customer agrees to resolve any disputes with the Platform on an individual basis and waives the right to participate in any class action lawsuit or class-wide arbitration against the Platform.

To the extent that applicable law does not permit class action waivers, this provision shall apply to the maximum extent permitted by applicable law.

SECTION 9 — PERSONAL DATA PROCESSING AND PRIVACY

9.1. General Principles of Data Processing

By accepting this Offer, the Customer agrees to the processing of their personal data by the Platform for the purposes of providing access to the marketplace, facilitating communication with Service Providers, processing reservation deposits, and administering Orders.

The Platform operates as a Spanish-registered business and processes personal data in accordance with the ADGM Data Protection Regulations 2021, the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) where applicable, and, as a European-registered data controller, the EU General Data Protection Regulation (GDPR).

The Platform processes personal data lawfully, fairly, and transparently and only to the extent necessary for the purposes described in this Offer.

9.2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for processing Customer personal data is:

Natalia Babkina Operating under the trade name Caterizi Calle Periodista Gabriel Diaz 3, P.B.I 8, Torremolinos, Málaga, España, 29620 Email: privacy@caterizi.com Website: www.caterizi.com

9.3. Categories of Personal Data Collected

The Platform may collect and process the following categories of personal data:

The Platform does not store complete payment card details.

Payment transactions are processed through certified third-party payment processors compliant with PCI DSS standards.

9.4. Purposes of Data Processing

Personal data may be processed for the following purposes:

9.5. Legal Basis for Processing

The legal bases for processing personal data include:

9.6. Data Subject Rights (ADGM Data Protection Regulations / UAE PDPL)

Customers have the following rights with respect to their personal data under the ADGM Data Protection Regulations 2021 and, where applicable, the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL):

• the right to access their personal data
• the right to rectification of inaccurate personal data
• the right to erasure of personal data
• the right to restrict the processing of personal data
• the right to object to certain processing of personal data
• the right to data portability
• the right to withdraw consent at any time
• the right to lodge a complaint with the ADGM Office of Data Protection and/or the UAE Data Office.

The Platform does not sell the personal data of its Customers. Customers may submit privacy requests by contacting the Platform at: privacy@caterizi.com

The Platform will respond to verifiable data subject requests within the time limits established by the applicable data protection law.

9.7. Additional Privacy Rights

Customers located in the United Arab Emirates retain all privacy rights provided under the ADGM Data Protection Regulations 2021 and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Such rights may include the right to access, correct, delete, and object to certain processing of personal data.

Customers may submit privacy requests by contacting the Platform at privacy@caterizi.com.

9.8. Transfer of Data to Service Providers

In order to facilitate the execution of Orders, the Platform transfers relevant Customer information to the selected Service Provider.

Such information may include:

Service Providers process this information independently for the purpose of delivering the agreed services.

The Platform is not responsible for the independent data processing practices of Service Providers beyond the initial transfer required to facilitate the Order.

Customers are encouraged to review the privacy practices of Service Providers directly.

9.9. Transfer to Third-Party Service Providers

Personal data may also be shared with third-party service providers that support the operation of the Platform, including:

Such providers process data only to the extent necessary to perform services on behalf of the Platform and must comply with applicable data protection standards.

The Platform does not sell personal data to third parties for their own marketing purposes.

9.10. International Data Transfers

As the Platform is operated by a Spanish-registered business, personal data collected from Customers located in the United Arab Emirates may be transferred to and processed in Spain and the European Union.

Such transfers are made in accordance with applicable data protection laws, including the ADGM Data Protection Regulations 2021 and the UAE PDPL, on the basis of appropriate safeguards such as adequacy decisions or standard contractual clauses, as well as the GDPR as applicable to the Platform as a European-registered data controller.

By accepting this Offer, the Customer acknowledges and consents to the transfer of their personal data to Spain for the purposes described in this Section.

The Platform implements appropriate safeguards to protect personal data during international transfers in accordance with applicable law.

9.11. Data Retention

Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected.

As a general rule, Customer data may be retained for up to five (5) years following the last interaction with the Platform, unless a longer retention period is required by applicable law.

After the retention period expires, the data will be securely deleted or anonymized.

9.12. Rights of the Data Subject

Customers have the following rights regarding their personal data:

Requests related to personal data may be submitted to: privacy@caterizi.com

The Platform will respond to such requests within the time limits established by applicable law.

9.13. Cookies and Tracking Technologies

The Platform may use cookies and similar tracking technologies to improve the functionality and user experience of the Platform.

Customers may manage cookie preferences through their browser settings.

The Platform does not use cookies or tracking technologies for the purpose of selling personal data to third parties.

9.14. Children's Privacy

The Platform is not directed at children under the age of thirteen (13).

The Platform does not knowingly collect personal data from children under the age of thirteen in accordance with applicable data protection laws, including the ADGM Data Protection Regulations 2021 and the UAE PDPL.

If the Platform becomes aware that personal data has been collected from a child under the age of thirteen without verifiable parental consent, the Platform will take steps to delete such data as soon as reasonably possible.

9.15. Confidentiality of Information

The Customer and the Platform agree to treat as confidential any non-public information obtained during the use of the Platform, including business information, communication records, and operational details of the services.

Such information shall not be disclosed to third parties except:

The obligation of confidentiality remains in force for three (3) years after the termination of the relationship between the parties unless otherwise required by law.

9.16. Security of Personal Data

The Platform implements reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure.

The Platform cannot guarantee absolute security of personal data and shall not be liable for unauthorized access resulting from circumstances beyond its reasonable control.

In the event of a data breach that affects Customer personal data, the Platform will notify affected Customers in accordance with applicable data protection laws, including the ADGM Data Protection Regulations 2021 and the UAE PDPL.

SECTION 10 — FORCE MAJEURE AND INSURANCE

10.1. Force Majeure Events

Neither the Platform, the Customer, nor the Service Provider shall be liable for the partial or complete failure to fulfill their obligations under this Offer or the service agreement if such failure is caused by force majeure circumstances.

Force majeure refers to extraordinary and unavoidable events beyond the reasonable control of the parties, including but not limited to:

10.2. Notification of Force Majeure

A party affected by force majeure must notify the other parties as soon as reasonably possible after the occurrence of the force majeure event.

Where applicable, the affected party should provide reasonable evidence of the force majeure circumstances, such as:

The affected party should also indicate the expected duration of the circumstances and their impact on the performance of the services.

Failure to provide timely notification of force majeure circumstances may limit the affected party's ability to invoke force majeure as a defense.

10.3. Consequences of Force Majeure

If force majeure circumstances occur:

In such situations, the Customer and the Service Provider must negotiate in good faith regarding possible solutions, including:

The Platform may assist the parties in facilitating communication but does not assume responsibility for the final resolution of such situations.

10.4. Effect of Force Majeure on Platform Service Fee

The Customer acknowledges that the Platform Service Fee (15% of the total Order price) compensates the Platform for digital marketplace services already rendered at the time of Order confirmation.

In the event of force majeure causing cancellation of an Order, the refundability of the Platform Service Fee shall be determined in accordance with Section 6 of this Offer.

The Platform will consider requests for exceptions to the non-refundable nature of the Platform Service Fee on a case-by-case basis where force majeure is documented and verified.

10.5. Event Insurance

The Platform does not provide insurance coverage for events booked through the Platform.

If the Customer wishes to obtain insurance coverage, the Customer must arrange such insurance independently through third-party insurance providers licensed in the United Arab Emirates.

Types of insurance the Customer may wish to consider include:

The Platform does not endorse or recommend any specific insurance provider.

10.6. Provider Insurance

The Platform encourages Service Providers to maintain appropriate liability insurance where applicable, particularly when providing services that involve food preparation, alcohol service, equipment installation, or work in public or private venues.

Service Providers operating in the United Arab Emirates are encouraged to maintain at minimum:

However, the Platform does not guarantee the existence or adequacy of insurance coverage maintained by Service Providers.

Customers may request confirmation of insurance coverage directly from the Service Provider before finalizing an Order.

10.7. Liability for Damage During Events

In the event of damage to property, injury to persons, or other incidents occurring during an event, liability shall be determined based on the actions or omissions of the party responsible for the damage and in accordance with the applicable laws of the United Arab Emirates.

If the damage is caused by the Service Provider or its personnel, the Service Provider bears responsibility in accordance with applicable law.

If the damage is caused by the Customer or guests attending the event, the Customer bears responsibility for such damages.

The Platform is not responsible for damages arising during events and does not assume liability for incidents occurring during the execution of services.

10.8. Food Safety and Health Regulations

Service Providers operating in the United Arab Emirates are solely responsible for compliance with all applicable food safety regulations of the United Arab Emirates and the relevant Emirate, including but not limited to requirements issued by the competent municipal and food control authorities (such as the Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) and the Dubai Municipality Food Safety Department):

The Platform does not verify or guarantee Service Provider compliance with food safety regulations.

Customers with specific dietary requirements, food allergies, or health concerns must communicate such requirements directly to the Service Provider prior to confirming an Order.

The Platform shall not be liable for any health-related incidents arising from services provided by Service Providers.

10.9. Alcohol Service

Where Services booked through the Platform include alcohol service, the Service Provider is solely responsible for compliance with all applicable alcohol licensing laws and regulations of the United Arab Emirates and the relevant Emirate, including the requirement to hold appropriate liquor licences and permits:

The Platform does not assume any liability related to the service or consumption of alcohol at events booked through the Platform.

SECTION 11 — OTHER CONDITIONS AND FINAL PROVISIONS

11.1. Governing Law and Jurisdiction

This Offer and all legal relationships arising from its acceptance shall be governed by the laws of the Abu Dhabi Global Market (ADGM) and, where applicable, the Federal laws of the United Arab Emirates, without regard to conflict of law provisions.

The Platform operates as a Spanish-registered sole proprietor providing digital marketplace services to customers and Service Providers located in the United Arab Emirates.

Any disputes arising in connection with the use of the Platform or services booked through the Platform shall first be resolved through good faith negotiations between the parties.

If the parties are unable to reach an agreement within thirty (30) days of written notice of the dispute, the dispute shall be submitted to the ADGM Courts, or, if agreed by both parties, to binding arbitration at the ADGM Arbitration Centre.

Nothing in this clause limits the mandatory consumer protection rights provided under the applicable laws of the United Arab Emirates. Customers retain all rights available under applicable UAE consumer protection law.

11.2. Amendments to the Offer

The Platform reserves the right to modify this Offer at any time.

The updated version of the Offer becomes effective upon publication on the Platform's website unless otherwise specified.

Customers are responsible for periodically reviewing the current version of the Offer available at www.caterizi.com.

If a Customer continues to use the Platform after a revised version of the Offer has been published, such use constitutes acceptance of the updated terms.

Changes to the Offer do not apply retroactively to Orders confirmed prior to the publication of the updated version.

Where required by applicable law, the Platform will provide advance notice of material changes to this Offer.

11.3. Time Limitation for Claims

Unless otherwise provided by the applicable laws of the United Arab Emirates, claims related to the use of the Platform must be submitted within one (1) year from the date of the event giving rise to the claim.

After this period, claims may be considered expired unless mandatory legal provisions under applicable law establish a longer limitation period.

Nothing in this Section limits any mandatory statutory limitation periods applicable to Customers under the laws of the United Arab Emirates.

11.4. Disputes with Service Providers

In case of disputes related to the execution or quality of services, the Customer must address such claims directly to the respective Service Provider.

The Platform may assist in facilitating communication between the parties but does not assume responsibility for resolving such disputes.

Customers retain all rights available under the applicable consumer protection law of the United Arab Emirates in connection with disputes with Service Providers.

11.5. No Hidden Conditions

The Platform guarantees that all essential terms of using the Platform are disclosed in this Offer.

The Platform does not impose hidden fees or undisclosed obligations on Customers.

If a Service Provider attempts to impose additional conditions or collect payments not agreed in the Order or described in this Offer, the Customer may report such behavior to the Platform at info@caterizi.com.

The Platform may take appropriate measures including restricting the Provider's access to the Platform.

11.6. Intellectual Property

All intellectual property rights related to the Platform, including but not limited to:

belong to the Platform or are used by the Platform under appropriate licenses.

Customers may use the Platform content only for the purpose of normal use of the Platform.

Any reproduction, distribution, modification, or commercial use of Platform content without prior written permission is prohibited.

Unauthorized use of the Platform's intellectual property may constitute infringement under the applicable intellectual property laws of the United Arab Emirates, including Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights and Federal Decree-Law No. 36 of 2021 on Trademarks.

11.7. Copyright Infringement Notice

The Platform respects the intellectual property rights of others and complies with the applicable copyright laws of the United Arab Emirates, including Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights.

If you believe that content available on the Platform infringes your copyright, you may submit a written notice to the Platform at:

info@caterizi.com

Your notice must include:

11.8. Use of Reviews and User Content

Customers may post reviews, ratings, and feedback regarding services received through the Platform.

By submitting such content, the Customer grants the Platform a non-exclusive, royalty-free, worldwide license to display and use this content within the Platform for informational and promotional purposes.

The Platform may display the Customer's first name, initials, or anonymized identification when publishing reviews.

The Customer warrants that any content submitted does not infringe the rights of any third party and complies with the applicable laws of the United Arab Emirates.

11.9. Accessibility

The Platform makes reasonable efforts to ensure that its website and digital services are accessible to users with disabilities in accordance with applicable law, including UAE Federal Law No. 29 of 2006 concerning the Rights of People of Determination.

Customers who experience accessibility issues may contact the Platform at info@caterizi.com to request assistance or an accommodation.

11.10. Entire Agreement

This Offer constitutes the entire agreement between the Customer and the Platform regarding the use of the Platform.

It supersedes all prior agreements, communications, or understandings related to the same subject matter unless otherwise expressly agreed in writing.

If any provision of this Offer is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

11.11. Severability

If any provision of this Offer is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from this Offer if modification is not possible.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of this Offer.

11.12. Waiver

The failure of the Platform to enforce any right or provision of this Offer shall not constitute a waiver of such right or provision.

Any waiver of any provision of this Offer will be effective only if made in writing and signed by an authorized representative of the Platform.

11.13. Language

This Offer is made in the English language.

The English language version of this Offer shall be the authoritative and controlling version for all purposes.

Any translations of this Offer provided by the Platform are for informational purposes only and shall not affect the interpretation or enforcement of this Offer.

11.14. Electronic Signatures

By accepting this Offer through the Platform interface, the Customer agrees that such acceptance constitutes a valid electronic signature in accordance with the UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Electronic acceptance of this Offer is legally binding and equivalent to a handwritten signature.

11.15. Contact Information

For any questions, complaints, or requests related to this Offer or the use of the Platform, Customers may contact the Platform at:

Caterizi Operating under the trade name of Natalia Babkina Calle Periodista Gabriel Diaz 3, P.B.I 8, Torremolinos, Málaga, España, 29620

Email: info@caterizi.com Privacy requests: privacy@caterizi.com Website: www.caterizi.com

11.16. Publication Date and Effective Date

Publication Date: 21 July 2026 Effective Date: 21 July 2026