Terms of Service for Partners

Publication Date: October 5, 2026
Effective Date: October 12, 2026

Natalia Babkina, acting as an individual entrepreneur (autónomo) under the brand Caterizi, NIE Y5479825C, registered in Spain, hereinafter referred to as “Caterizi” or the “Agent”, hereby offers to any legal entity or individual entrepreneur meeting the conditions of this agreement (hereinafter referred to as the “Partner”) to accept this offer and conclude an agreement on the terms set forth below. This agreement (public offer) is posted on the Internet on the official website of the Caterizi platform (hereinafter referred to as the “Website”). The agreement is considered concluded and enters into force for the Partner who has accepted the offer in the manner established by Section 7 of this agreement. Acceptance of this agreement means full and unconditional acceptance of all terms of the offer and is equivalent to an agreement concluded in written form.

1.1 Agency Services

On behalf of the Partner, Caterizi provides a set of marketplace and agency services aimed at facilitating the connection between the Partner and potential buyers (hereinafter referred to as “Clients”).

These services include, but are not limited to:

• publishing Partner offers on the Platform
• promoting Partner services to Clients
• facilitating communication between Clients and Partners
• enabling booking functionality
• processing reservation deposits on behalf of the Partner
• providing technical infrastructure for order management.

Caterizi performs these services as an intermediary platform operator and not as a supplier of the services offered by the Partner.

All contracts for the provision of catering, event, rental, staffing, logistics or other services are concluded directly between the Partner and the Client.

Caterizi is not a party to such contracts.

1.1A Marketplace Status

The Partner acknowledges that Caterizi operates an online marketplace platform that connects Clients with independent service providers.

Caterizi does not sell catering services, food, beverages, rentals, equipment, decoration, staffing services or any other event-related services.

All services listed on the Platform are offered and provided exclusively by independent Partners.

Caterizi acts solely as a technology platform and disclosed intermediary that:

• enables publication of Partner offers
• facilitates communication between Clients and Partners
• processes reservation deposits on behalf of Partners
• provides marketing and technical infrastructure.

Caterizi shall not be considered the supplier, seller, distributor, contractor, employer, or service provider with respect to the services offered by the Partner.

All contractual obligations regarding the performance of the services remain solely between the Partner and the Client.

1.1B Intermediary Status

When processing reservation deposits through the Platform, Caterizi acts in the name and on behalf of the respective Partner as a disclosed intermediary.

The Partner remains the sole supplier and seller of the services provided to the Client.

Caterizi does not purchase, resell, or otherwise supply the services listed on the Platform.

Payments processed through the Platform represent reservation deposits collected on behalf of the Partner and do not change the contractual relationship between the Partner and the Client.

1.2 Legal Capacity of the Partner

The Partner guarantees that it is a duly registered and lawfully operating legal entity or individual entrepreneur authorized to provide the services listed on the Platform.

The Partner confirms that it possesses all necessary:

• licenses
• permits
• sanitary authorizations
• insurance (where applicable)

required by applicable laws to provide such services.

The Partner bears full responsibility for compliance with all legal requirements related to its activities.

1.3 Information Placement on the Platform

Caterizi publishes information about the Partner and the Partner’s services on the Platform, including but not limited to:

• the website caterizi.com
• mobile applications
• marketing channels
• information and contact centers
• other promotional platforms used by Caterizi.

The format, structure, and presentation of Partner information on the Platform are determined by Caterizi.

Caterizi may edit, format, or adapt materials provided by the Partner for the purpose of maintaining a consistent presentation on the Platform.

1.4 Provision of Materials

The Partner undertakes to provide Caterizi with accurate and up-to-date information about its services, including but not limited to:

• menus
• service descriptions
• prices
• photos
• delivery zones
• event requirements
• operational hours.

The Partner guarantees the accuracy and legality of all information provided.

If the Partner fails to update inaccurate information, the Partner bears full responsibility for any resulting Client claims.

1.5 Right to Use Partner Materials

The Partner grants Caterizi a non-exclusive right to use the Partner’s intellectual property, including:

• names
• trademarks
• logos
• photos
• service descriptions
• marketing materials

for the purposes of promoting the Partner’s services on the Platform.

This right is granted for the duration of the agreement within the territory of the European Union.

1.6 Best Price Guarantee

The Partner undertakes not to offer its services on the Platform at prices higher than those offered through other sales channels.

The Partner guarantees that prices and conditions offered on the Platform are no less favorable than those offered elsewhere.

If a lower price is discovered on another channel, Caterizi may:

• request price adjustment
• compensate the Client for the price difference
• claim reimbursement from the Partner for resulting losses.

1.7 Order Fulfillment Obligations

The Partner bears full responsibility for the proper and timely execution of all orders accepted through the Platform.

The Partner must provide services:

• within agreed timelines
• with appropriate quality
• in accordance with legal requirements
• in accordance with standard professional practices.

1.7A Third-Party Services

If the Partner includes services provided by third parties (such as equipment rental, decoration, logistics or entertainment), the Partner remains fully responsible for the performance of such services.

Caterizi is not a party to agreements between the Partner and such third parties.

1.8 Handling Client Claims

The Partner bears full responsibility for handling Client complaints related to:

• service quality
• order fulfillment
• food safety
• delivery issues.

Caterizi may assist in communication but is not responsible for resolving such claims.

1.9 Personal Data of Clients

The Partner may use Client data only for the purpose of fulfilling the specific order.

Use of Client contact details for marketing outside the Platform without explicit consent is prohibited.

1.10 Prohibition of Platform Circumvention

The Partner may not use information obtained through the Platform to divert Clients away from the Platform in order to avoid paying the Commission.

This restriction applies to:

• the initial order
• any future orders with the same Client.

The restriction remains valid for 24 months after the first contact through the Platform.

1.11 Partner Tracks and Order Payment Structure

The Platform operates two participation tracks for Partners (each a “Track”): the Light Track and the Pro Track. The Track determines the Platform Commission rate and the way in which the Client’s reservation payment is processed through the Platform.

Under both Tracks, the Client confirms an order by paying a reservation payment through the Platform using available payment methods (the “Reservation Payment”, displayed to Clients as “Date reservation”) and pays the remaining balance of the total order value directly to the Partner.

The Reservation Payment forms part of the total order value agreed between the Partner and the Client. It represents a booking payment for the Partner’s services and confirms the reservation of the Partner for the requested event.

The Reservation Payment does not constitute payment for services provided by Caterizi to the Client.

Throughout this Agreement, the terms “reservation deposit” and “deposit” mean the Reservation Payment applicable to the relevant order under this clause 1.11, and “Total Order Price” means the full price of the order agreed between the Partner and the Client, including any applicable taxes (such as VAT).

1.11.1 Determination of the Track

The Partner’s Track is determined as follows:

• Pro Track — the Partner has connected a payment processor account (Stripe Connect) through the Platform and that account is enabled both to accept charges and to receive payouts
• Light Track — all other Partners. A payment processor account is not required for the Light Track.

The Partner may move from the Light Track to the Pro Track at any time by connecting a payment processor account in the Partner account settings. Pro Track status begins when the payment processor confirms that the account is enabled to accept charges and to receive payouts. If the connected account is disconnected or ceases to be enabled, the Partner returns to the Light Track.

The Track applicable to an order is fixed at the moment the Client accepts the Partner’s offer and the order is created. A later change of the Partner’s Track does not affect orders already created.

1.11.2 Light Track

For orders created while the Partner is on the Light Track:

• the Platform Commission is 15% of the Total Order Price, plus applicable VAT (clause 2.1)
• the Client pays through the Platform a Reservation Payment equal to the Platform Commission together with applicable VAT (at the current VAT rate of 21%, 18.15% of the Total Order Price)
• Caterizi collects the Reservation Payment on behalf of the Partner as part of the Total Order Price and retains it in full as the Platform Commission and applicable VAT due from the Partner under Section 2 of this Agreement, by way of set-off. No part of the Reservation Payment is transferred to the Partner through the Platform
• the remaining part of the Total Order Price (at the current VAT rate, 81.85%) is paid by the Client directly to the Partner in accordance with clause 1.11.4
• the Partner must credit the Reservation Payment against the Total Order Price and may not require the Client to pay that amount again.

1.11.3 Pro Track

For orders created while the Partner is on the Pro Track:

• the Platform Commission is 12% of the Total Order Price, plus applicable VAT (clause 2.1)
• the Client pays through the Platform a Reservation Payment of 30% of the Total Order Price, processed through the Partner’s connected payment processor account
• from the Reservation Payment Caterizi automatically deducts the Platform Commission together with applicable VAT (at the current VAT rate of 21%, 14.52% of the Total Order Price). The remaining part of the Reservation Payment (at the current VAT rate, 15.48% of the Total Order Price) is transferred to the Partner’s connected payment processor account at the time the payment is processed. Payouts from the connected account to the Partner’s bank account follow the payment processor’s payout schedule
• the remaining 70% of the Total Order Price is paid by the Client directly to the Partner in accordance with clause 1.11.4.

Offers of Pro Track Partners are displayed to Clients with a “Payment protected” indicator and may be ranked above offers of Light Track Partners in the list of offers presented to a Client for the same request. These features are informational and do not guarantee any number of orders or any other business outcome for the Partner.

1.11.4 Remaining Payment to the Partner

The remaining balance is paid directly by the Client to the Partner using payment methods agreed between the Client and the Partner.

Caterizi does not collect, hold, or control the remaining payment and is not involved in the settlement of such payment.

The remaining payment represents payment directly for the services provided by the Partner to the Client.

1.11.5 Commission Shortfall

If for any reason the Commission and applicable VAT due for an order exceed the amount retained by Caterizi from the Reservation Payment, the Partner must pay the outstanding amount to Caterizi in accordance with clause 2.6.

1.12 Changes to Payment Methods

Caterizi may introduce additional payment methods available on the Platform.

However, unless explicitly agreed otherwise, the default payment structure remains the structure applicable to the Partner’s Track under clause 1.11.

1.13 Marketplace Payment Processing

The Partner authorizes Caterizi to collect reservation deposits from Clients through the Platform on behalf of the Partner.

Caterizi may use third-party payment processors such as Stripe to process such payments.

For Pro Track orders such payments are processed through the Partner’s connected payment processor account. For Light Track orders the Reservation Payment is processed through Caterizi’s own payment processor account, and the Partner is not required to hold a payment processor account.

Collected funds are considered payments received for the benefit of the Partner.

2.1 Commission Amount

For the services provided under this Agreement, the Partner shall pay Caterizi remuneration in the form of a Platform Commission.

The Platform Commission rate depends on the Partner’s Track as defined in clause 1.11:

• Light Track — 15% of the Total Order Price
• Pro Track — 12% of the Total Order Price.

The Commission rate applicable to an order is the rate of the Track fixed for that order at the moment the Client accepts the Partner’s offer (clause 1.11.1).

The Commission is calculated on the total value of each order placed through the Platform, based on the full price of the order agreed between the Partner and the Client, including any applicable taxes (such as VAT) (the Total Order Price).

The Platform Commission is exclusive of VAT. Applicable VAT (currently 21% under Spanish law) shall be added to the Commission and shall be payable by the Partner in addition to the Commission amount.

Accordingly, at the current VAT rate the Commission together with VAT amounts to 18.15% of the Total Order Price on the Light Track and to 14.52% of the Total Order Price on the Pro Track.

The Commission is calculated from the full order value and is not calculated from the Reservation Payment amount and is not limited to the Reservation Payment value.

The Commission applies to every order introduced to the Partner through the Platform, regardless of the payment structure between the Client and the Partner.

Caterizi may collect the Commission and applicable VAT automatically through the Platform payment infrastructure, including by deducting such amounts from payments processed via the Platform.

2.2 Commission Deduction from the Reservation Payment

When the Client pays the Reservation Payment through the Platform, Caterizi collects it on behalf of the Partner.

For Light Track orders, the Reservation Payment equals the Commission together with applicable VAT and is retained by Caterizi in full in accordance with clause 1.11.2. No funds are transferred to the Partner through the Platform.

For Pro Track orders, Caterizi automatically deducts the Commission together with applicable VAT from the Reservation Payment, and the remaining part of the Reservation Payment is transferred to the Partner’s connected payment processor account in accordance with clause 1.11.3.

If the amount of the Commission and applicable VAT exceeds the amount retained by Caterizi from the Reservation Payment, the Partner must pay the outstanding amount to Caterizi in accordance with clause 2.6.

2.3 Order Registration

Caterizi maintains records of all orders placed through the Platform.

The Partner has access to order information through the Partner account or reports provided by Caterizi.

Order records maintained by the Platform shall be considered valid evidence of transactions between the parties unless proven otherwise.

2.4 Order Fulfillment Confirmation

After the execution of an order, Caterizi may request confirmation from the Partner that the order has been fulfilled.

The Partner must confirm or report any issues within 24 hours of receiving the request.

If the Partner does not respond within this period, the order shall be considered fulfilled and the Commission shall be deemed fully earned by Caterizi.

2.5 Service Delivery Report

At the end of each reporting period (normally a calendar month), Caterizi may prepare a Service Delivery Report containing:

• the list of orders transferred to the Partner
• the total value of such orders
• the Commission amounts.

The Report is sent electronically to the Partner.

If the Partner does not submit objections within 3 working days, the Report is considered accepted.

2.6 Commission for Orders Paid Directly to the Partner

If the Partner receives payment from a Client directly without the deposit being processed through the Platform, the Partner is still obligated to pay the Commission to Caterizi.

The Commission amount in such cases shall be calculated at the rate applicable to the Partner’s Track under clause 2.1 on the date the order was agreed with the Client, and shall be 15% of the total order value where the Partner’s Track on that date cannot be established. Applicable VAT is added in accordance with clause 2.1.

The Partner must pay the Commission within 5 working days after receiving the invoice from Caterizi.

Failure to pay the Commission constitutes a material breach of this Agreement.

2.7 Settlement Currency

All financial settlements between the parties are carried out in euros (EUR) unless otherwise agreed in writing.

2.8 Offsetting and Deductions

Caterizi has the right to deduct any amounts owed by the Partner under this Agreement from funds payable to the Partner.

Such deductions may include:

• Commission
• penalties
• compensation for damages
• other amounts due under the Agreement.

2.9 VAT and Tax Responsibilities

The Partner is solely responsible for:

• calculating taxes related to its services
• declaring and paying VAT or other taxes
• issuing invoices to Clients.

The Partner issues invoices to Clients for the full value of the services provided.

Caterizi issues invoices only to the Partner for the Platform Commission.

Caterizi shall not be considered the supplier of the services provided by the Partner.

2.10 Payment Processors

Caterizi may use third-party payment processors (including Stripe or similar providers) to process reservation deposits.

A connected account with the applicable payment processor is required for the Pro Track (clause 1.11.3). Light Track Partners are not required to create a payment processor account in order to receive orders through the Platform.

Such payment processors act solely as technical payment service providers.

Payments processed through the Platform are collected by Caterizi on behalf of the Partner.

Payment processors process such payments for the benefit of the Partner, and such payments shall not be considered payments for services provided by Caterizi.

The use of payment processors does not change the contractual relationship between the Client and the Partner.

2.11 Client Cancellations and Refunds of the Reservation Payment

This clause applies where a Client cancels the event through the Platform (the “Cancel event” function on the order page) after paying the Reservation Payment.

2.11.1 Refund Schedule

The refundable portion of the Reservation Payment is refunded to the Client depending on the number of full days (24-hour periods) remaining before the event date at the time of cancellation:

• 30 or more days before the event — 100% of the refundable portion
• 15 to 29 days before the event — 50% of the refundable portion
• fewer than 15 days before the event — no refund.

2.11.2 Non-Refundable Matchmaking Fee

A part of the amount retained by Caterizi as Platform Commission and applicable VAT, equal to 5% of the Total Order Price, but not less than EUR 100 and not more than EUR 200, and in no case exceeding the total Commission together with applicable VAT for the order (the “Matchmaking Fee”), is deemed earned by Caterizi upon payment of the Reservation Payment as remuneration for introducing the Client to the Partner. The Matchmaking Fee is non-refundable in all cases of cancellation by the Client.

The refundable portion of the Reservation Payment is the Reservation Payment less the Matchmaking Fee.

2.11.3 Light Track Orders

For Light Track orders the refund is paid by Caterizi out of the Commission and VAT retained from the Reservation Payment. The refunded part of the Commission is not owed by the Partner, and the Partner has no payment obligation to Caterizi in connection with such refund.

2.11.4 Pro Track Orders

For Pro Track orders the refund to the Client consists of: (a) the corresponding share (100% or 50%, as determined under clause 2.11.1) of the Commission and VAT retained by Caterizi less the Matchmaking Fee, which is paid by Caterizi and is not owed by the Partner; and (b) the same share of the part of the Reservation Payment that was transferred to the Partner under clause 1.11.3.

The Partner authorizes Caterizi and the payment processor to reverse the corresponding transfer and to debit that amount from the Partner’s connected payment processor account. If the balance of the connected account is insufficient, the outstanding amount is a debt of the Partner to Caterizi payable within 5 working days of written request and may be deducted or set off in accordance with clauses 2.8 and 3.6.

Where no refund is due under clause 2.11.1, the Partner retains the part of the Reservation Payment transferred to it.

2.11.5 Review of Early Cancellations

The contact details of the Client and of the Partner are disclosed to each other once the Reservation Payment has been paid. Cancellation requests submitted within 7 days after such disclosure are reviewed by Caterizi before any refund is issued. Caterizi may refuse the refund where the review shows that the event is being performed by the Partner outside the Platform. In that case clauses 1.10 and 2.6 apply.

2.11.6 Remaining Balance

Amounts paid by the Client directly to the Partner are governed by the terms agreed between the Partner and the Client. Caterizi does not process or refund such amounts.

2.11.7 Cancellations Attributable to the Partner

This clause 2.11 applies to cancellations initiated by the Client. Where an order is cancelled or not performed for reasons attributable to the Partner, clauses 3.3, 3.7 and 4.4 apply.

3.1 General Liability

The parties shall be liable for non-performance or improper performance of their obligations under this Agreement in accordance with the provisions of this Agreement and applicable law.

The party responsible for a breach must compensate the other party for documented losses directly caused by such breach.

Payment of penalties or compensation does not release the breaching party from the obligation to fulfill its contractual obligations where performance remains possible.

3.2 Liability of the Partner

The Partner bears full responsibility for:

• the quality and safety of the services provided to Clients
• compliance with applicable laws and regulations
• proper execution of orders
• actions of employees, subcontractors, couriers, drivers, or other representatives.

The Partner shall indemnify and hold Caterizi harmless from any claims, losses, damages, penalties, or legal proceedings brought by Clients or third parties arising from the services provided by the Partner.

3.3 Compensation of Platform Losses

If Caterizi incurs expenses or losses as a result of the Partner’s actions or omissions, the Partner must reimburse Caterizi for such losses.

Such losses may include but are not limited to:

• refunds issued to Clients
• compensation payments
• legal expenses
• penalties imposed by authorities
• payment processing fees
• reputational damage caused by Partner violations.

Upon written request from Caterizi, the Partner must compensate the Platform within 5 working days from receipt of the request unless otherwise specified.

3.4 Suspension of Services

In case of violation of this Agreement by the Partner, Caterizi has the right to temporarily suspend the Partner’s access to the Platform.

Suspension may include:

• blocking the Partner account
• removal of Partner offers from the Platform
• suspension of order processing.

Suspension does not release the Partner from the obligation to fulfill already accepted orders.

3.5 Limitation of Platform Liability

To the maximum extent permitted by applicable law, Caterizi shall not be liable for:

• loss of profit
• loss of business opportunities
• reputational damage
• indirect or consequential damages.

Caterizi shall not be liable for the Partner’s obligations to Clients or third parties.

The maximum liability of Caterizi under this Agreement shall not exceed the total amount of Commission received by Caterizi from the Partner during the three (3) months preceding the claim.

3.6 Right of Set-Off

Caterizi has the right to offset any amounts owed by the Partner under this Agreement against funds payable to the Partner.

Such amounts may include:

• unpaid Commission
• penalties
• damages
• reimbursement of Client refunds.

3.7 Client Refunds

If Caterizi issues a refund or compensation to a Client due to the Partner’s failure to properly fulfill an order, the Partner must reimburse Caterizi for the full amount of such refund.

Caterizi may deduct such amounts from funds payable to the Partner or request payment from the Partner directly.

3.8 Force Majeure

Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from force majeure circumstances beyond the reasonable control of the parties.

Force majeure events may include:

• natural disasters
• war or armed conflict
• government restrictions
• pandemics or public health emergencies
• large-scale technical failures.

The affected party must notify the other party as soon as reasonably possible.

If force majeure continues for more than 60 days, either party may terminate the Agreement.

4.1 Term of the Agreement

This Agreement enters into force upon acceptance by the Partner and remains valid for a period of one (1) year.

Upon expiration of the initial term, the Agreement shall automatically renew for successive one-year periods unless either party provides written notice of termination at least one (1) month before the end of the current term.

4.2 Termination by Caterizi

Caterizi may terminate this Agreement unilaterally at any time by providing the Partner with 14 days’ written notice.

Such notice shall be sent to the Partner’s registered email address.

Upon termination:

• the Partner’s access to the Platform may be disabled
• new orders will no longer be transmitted to the Partner.

Termination does not affect obligations related to orders already accepted before the termination date.

4.3 Termination by the Partner

The Partner may terminate this Agreement by providing Caterizi with 30 days’ written notice.

During the notice period the Partner must:

• continue fulfilling all accepted orders
• comply with the obligations of this Agreement
• settle all outstanding financial obligations.

4.4 Unjustified Refusal to Perform the Agreement

If the Partner stops performing its obligations under this Agreement without valid legal grounds or without providing the required notice, such conduct shall be considered an Unjustified Refusal.

Unjustified Refusal includes but is not limited to:

• refusing to accept or fulfill orders without legitimate reason
• systematically canceling confirmed orders
• refusing to pay Commission due under this Agreement
• stopping cooperation with Caterizi while continuing to serve Clients introduced through the Platform.

4.5 Compensation for Unjustified Refusal

The Partner acknowledges that Unjustified Refusal may cause significant financial and reputational damage to Caterizi.

Therefore, in case of Unjustified Refusal, the Partner shall pay Caterizi compensation for damages calculated as:

the total value of orders transferred by Caterizi to the Partner during the calendar month preceding the violation.

The parties agree that this amount represents a reasonable and proportionate estimate of the damages that Caterizi may suffer as a result of such conduct.

Payment of this compensation does not release the Partner from fulfilling other obligations under this Agreement.

4.6 Completion of Existing Orders

Termination or expiration of this Agreement does not affect obligations related to orders already accepted by the Partner.

Such orders must be properly fulfilled unless otherwise agreed with the Client.

4.7 Survival of Obligations

The following provisions shall remain in force after termination of this Agreement:

• confidentiality obligations
• payment of outstanding Commission
• liability provisions
• dispute resolution procedures
• prohibition of Platform circumvention.

5.1 Confidential Information

For the purposes of this Agreement, Confidential Information means any non-public information disclosed by one party to the other in connection with the execution of this Agreement.

Confidential Information includes but is not limited to:

• information about Clients and their contact details
• order information and transaction history
• pricing structures and commercial terms
• platform analytics and performance data
• marketing strategies and operational methods
• technical information related to the Platform
• business plans and financial information
• databases and client acquisition methods.

5.2 Obligation of Confidentiality

The parties undertake to keep all Confidential Information strictly confidential.

Neither party may disclose such information to third parties without prior written consent of the other party, except where disclosure is required:

• by applicable law
• by a court or governmental authority
• for the purposes of performing this Agreement.

5.3 Protection of Client Data

The Partner acknowledges that all Client data obtained through the Platform is part of Caterizi’s commercial ecosystem.

The Partner may use Client data exclusively for the purpose of fulfilling the specific order placed through the Platform.

The Partner is strictly prohibited from:

• storing Client data in external databases
• creating independent marketing lists using Client information
• sending promotional offers outside the Platform without Client consent
• transferring Client information to third parties.

5.4 Protection of Platform Data

All information related to:

• orders placed through the Platform
• Client profiles
• transaction data
• communication between Clients and Partners

shall be treated as confidential commercial information of Caterizi.

The Partner may not copy, export, store, or reuse such data outside the Platform without written consent from Caterizi.

5.5 Protection of Platform Business Model

The Partner agrees not to use Confidential Information obtained through the Platform to:

• create competing marketplaces
• replicate Caterizi’s business model
• solicit Clients introduced through the Platform outside the Platform.

This restriction applies during the term of this Agreement and for 24 months after its termination.

5.6 Data Protection Laws

When processing personal data received from the Platform, the Partner must comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

The Partner shall implement appropriate technical and organizational measures to protect personal data from unauthorized access or misuse.

5.7 Duration of Confidentiality

The confidentiality obligations set forth in this Section remain in force:

• throughout the entire duration of this Agreement
• for three (3) years after termination of the Agreement, unless a longer period is required by applicable law.

6.1 Negotiations Between the Parties

Any disputes, disagreements, or claims arising in connection with the execution, interpretation, amendment, or termination of this Agreement shall first be resolved through negotiations between the parties.

The parties shall make reasonable efforts to reach a mutually acceptable solution before initiating legal proceedings.

Any agreements reached during negotiations that affect the terms of this Agreement must be documented in writing.

6.2 Pre-Trial Claim Procedure

Before initiating court proceedings, the party whose rights are allegedly violated must send the other party a written claim.

The claim must include:

• a description of the violation
• reference to the relevant clause of the Agreement
• the requested remedy or compensation
• supporting documentation where applicable.

Claims shall be sent by email to the official email address of the receiving party.

The receiving party must provide a written response within 7 calendar days from the date of receipt.

If the dispute is not resolved within this period, either party may refer the dispute to a competent court.

6.3 Disputes Between the Partner and the Client

Any disputes related to the execution of orders placed through the Platform shall be resolved directly between the Partner and the Client.

Such disputes may include but are not limited to:

• service quality
• order fulfillment
• delivery issues
• payment of the remaining balance
• refunds or compensation claims.

Caterizi is not a party to the contract between the Partner and the Client and therefore bears no responsibility for resolving such disputes.

6.4 Optional Mediation by the Platform

If the Partner and the Client are unable to resolve a dispute independently, either party may request assistance from Caterizi.

Such requests may be submitted to:

resolution@caterizi.com

Caterizi may, at its sole discretion, provide mediation assistance by facilitating communication between the parties.

However:

• Caterizi is not obligated to intervene
• Caterizi does not act as an arbitrator or judge
• Caterizi does not guarantee resolution of the dispute.

Any recommendations provided by Caterizi are non-binding for the parties.

6.5 Right to Legal Remedies

Nothing in this Agreement prevents the Partner or the Client from exercising their legal rights through courts or other competent authorities.

The use of mediation through the Platform does not limit the parties’ right to pursue legal remedies available under applicable law.

6.6 Jurisdiction

All disputes arising between Caterizi and the Partner that cannot be resolved through negotiations shall be submitted to the competent courts of the Kingdom of Spain.

The Agreement shall be governed and interpreted in accordance with the laws of Spain.

7.1 Acceptance of the Offer

This Agreement is concluded by the Partner through acceptance of the public offer.

Acceptance occurs when the Partner signs and submits the Application-Questionnaire provided by Caterizi.

By signing the Application-Questionnaire, the Partner confirms that:

• it has fully reviewed the terms of this Agreement
• it understands all provisions of the Agreement
• it accepts the Agreement without reservations.

Upon receipt of the signed Application-Questionnaire, the Agreement shall be considered concluded and legally binding between the parties.

7.2 Amendment of the Agreement by Caterizi

Caterizi reserves the right to amend or supplement this Agreement unilaterally.

Amendments may include, but are not limited to:

• changes to Platform functionality
• changes to Commission structure
• changes to payment methods
• regulatory or legal compliance updates.

The updated version of the Agreement shall be published on the Caterizi website.

7.3 Effective Date of Amendments

Amendments to the Agreement shall become effective 7 calendar days after publication on the Website unless a different effective date is specified.

Caterizi may also notify the Partner about such changes via email.

7.4 Acceptance of Amendments

If the Partner continues to use the Platform after the updated version of the Agreement becomes effective, such use shall constitute acceptance of the amended terms.

Continued use includes:

• accepting new orders through the Platform
• maintaining active listings
• receiving payments through the Platform
• communicating with Clients through the Platform.

The Partner may also confirm acceptance of the amended terms electronically in the Partner account on the Platform. Such confirmation is recorded by the Platform and constitutes acceptance of the amended terms from the moment it is given.

7.5 Monitoring of Updates

The Partner undertakes to regularly review updates to the Agreement.

The Partner must periodically check:

• the partner section of the Website
• the email address used for official communication with Caterizi.

Failure to monitor updates does not release the Partner from compliance with the amended terms.

7.6 Intellectual Property of Caterizi

All intellectual property related to the Caterizi Platform belongs exclusively to Caterizi.

This includes but is not limited to:

• platform software
• databases
• algorithms
• platform design and interface
• trademarks and logos
• marketing materials
• catalog structures.

The Partner may not copy, reproduce, distribute, or otherwise use Caterizi intellectual property outside the scope of this Agreement.

7.7 Protection of Caterizi Intellectual Property

Unauthorized use of Caterizi intellectual property may result in contractual penalties.

In case of unauthorized use of Caterizi trademarks, databases, or other protected materials, the Partner must pay Caterizi a contractual penalty.

The penalty amount shall be determined depending on the severity of the violation and may include:

• compensation for damages
• additional contractual penalties.

Payment of the penalty does not release the Partner from the obligation to cease the violation.

7.8 Contact for Communication

For any questions related to this Agreement or cooperation with Caterizi, the Partner may contact:

partners@caterizi.com

The Partner must include identifying information and relevant documentation when submitting claims or requests.

7.9 Assignment of Rights

The Partner may not assign its rights and obligations under this Agreement to third parties without prior written consent from Caterizi.

Caterizi may assign its rights and obligations to another legal entity operating the Platform by notifying the Partner.

7.10 Electronic Document Exchange

The parties agree that documents exchanged electronically have full legal force.

Documents transmitted via email or through the Platform, including scanned copies or electronically signed documents, shall be considered legally valid.

Neither party may challenge the legal validity of a document solely because it was transmitted electronically.

8.1 Entry into Force of the Current Version

This version of the Agreement enters into force:

(i) for Partners who accepted the Agreement before the publication date of this version — from the date specified in the preamble of this Agreement;

(ii) for Partners accepting the Agreement after the publication of this version — from the moment of acceptance as described in Section 7.

The provisions of this Agreement on Partner Tracks, Platform Commission rates and the Reservation Payment (clauses 1.11, 2.1 and 2.2) and on Client cancellations and refunds of the Reservation Payment (clause 2.11) describe the terms on which the Platform has operated since August 31, 2026, the date on which the Light Track and the Pro Track were introduced on the Platform, and apply to all orders created on or after that date.

This version replaces all previous versions of the Caterizi partnership offer agreement.

8.2 Official Communication Between the Parties

All official communications between the parties shall be conducted electronically.

The parties shall use the following official email addresses:

For Caterizi:

press@caterizi.com

or any other official email address ending in @caterizi.com

For the Partner:

the email address specified in the Application-Questionnaire or the Partner’s registration profile.

Messages sent to these addresses are considered delivered on the day of sending unless a delivery failure notice is received.

8.3 Electronic Documents and Signatures

The parties agree that documents exchanged electronically have full legal force.

Documents sent in scanned form (PDF or similar format) via official email addresses are considered equivalent to original signed documents.

The parties may also use electronic signature systems or digital document exchange platforms where applicable.

Neither party may challenge the legal validity of a document solely because it was transmitted electronically.

8.4 Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Kingdom of Spain.

All matters not regulated by this Agreement shall be governed by the applicable legislation of Spain and, where relevant, by the applicable legislation of the European Union.

8.5 Severability of Provisions

If any provision of this Agreement is found to be invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions.

The parties shall replace the invalid provision with a new provision that most closely reflects the economic and legal intent of the original clause.

8.6 Interpretation of the Agreement

Headings of sections and clauses are included for convenience only and shall not affect the interpretation of the Agreement.

The Agreement shall be interpreted in good faith in accordance with its purpose and the nature of the cooperation between Caterizi and the Partner.

8.7 Platform Operator Status

The parties acknowledge that Caterizi operates a digital marketplace platform that connects Clients with independent service providers.

Caterizi acts solely as an intermediary platform operator and does not provide the services listed by Partners.

Partners remain fully responsible for the provision of services to Clients.

8.8 DAC7 Tax Reporting

The Partner acknowledges that Caterizi operates a digital platform within the meaning of EU Directive 2021/514 (DAC7).

Under applicable legislation, Caterizi may be required to:

• collect information about Partners
• verify Partner identity and tax status
• report certain transaction data to tax authorities within the European Union.

The Partner agrees to provide accurate and complete information requested by Caterizi for these purposes.

Failure to provide the required information may result in:

• temporary suspension of the Partner account
• restriction of access to Platform services
• termination of the Agreement.

8.9 Platform Operator Information

Platform operator:

Natalia Babkina

Individual entrepreneur (autónomo)

NIE Y5479825C

Spain

Operating under the brand Caterizi

5.1 Información Confidencial

A los efectos del presente Acuerdo, Información Confidencial significa cualquier información no pública divulgada por una parte a la otra en relación con la ejecución del presente Acuerdo.

La Información Confidencial incluye, entre otros:

• información sobre los Clientes y sus datos de contacto
• información sobre pedidos e historial de transacciones
• estructuras de precios y condiciones comerciales
• análisis de la plataforma y datos de rendimiento
• estrategias de marketing y métodos operativos
• información técnica relacionada con la Plataforma
• planes de negocio e información financiera
• bases de datos y métodos de adquisición de clientes.

5.2 Obligación de Confidencialidad

Las partes se comprometen a mantener toda la Información Confidencial estrictamente confidencial.

Ninguna de las partes podrá divulgar dicha información a terceros sin el consentimiento previo por escrito de la otra parte, salvo cuando la divulgación sea requerida:

• por la legislación aplicable
• por un tribunal o autoridad gubernamental
• para los fines de ejecución del presente Acuerdo.

5.3 Protección de los Datos de los Clientes

El Socio reconoce que todos los datos de los Clientes obtenidos a través de la Plataforma forman parte del ecosistema comercial de Caterizi.

El Socio podrá utilizar los datos de los Clientes exclusivamente con el propósito de cumplir el pedido específico realizado a través de la Plataforma.

Se prohíbe estrictamente al Socio:

• almacenar datos de Clientes en bases de datos externas
• crear listas de marketing independientes utilizando información de Clientes
• enviar ofertas promocionales fuera de la Plataforma sin el consentimiento del Cliente
• transferir información de Clientes a terceros.

5.4 Protección de los Datos de la Plataforma

Toda la información relacionada con:

• pedidos realizados a través de la Plataforma
• perfiles de Clientes
• datos de transacciones
• comunicaciones entre Clientes y Socios

será tratada como información comercial confidencial de Caterizi.

El Socio no podrá copiar, exportar, almacenar o reutilizar dichos datos fuera de la Plataforma sin el consentimiento escrito de Caterizi.

5.5 Protección del Modelo de Negocio de la Plataforma

El Socio se compromete a no utilizar Información Confidencial obtenida a través de la Plataforma para:

• crear marketplaces competidores
• replicar el modelo de negocio de Caterizi
• captar Clientes introducidos a través de la Plataforma fuera de la Plataforma.

Esta restricción se aplica durante la vigencia del presente Acuerdo y durante 24 meses después de su terminación.

5.6 Legislación de Protección de Datos

Al procesar datos personales recibidos de la Plataforma, el Socio deberá cumplir con todas las leyes de protección de datos aplicables, incluyendo el Reglamento General de Protección de Datos (GDPR).

El Socio deberá implementar medidas técnicas y organizativas apropiadas para proteger los datos personales contra accesos no autorizados o usos indebidos.

5.7 Duración de la Confidencialidad

Las obligaciones de confidencialidad establecidas en esta Sección permanecen en vigor:

• durante toda la duración del presente Acuerdo
• durante tres (3) años después de la terminación del Acuerdo, salvo que la legislación aplicable exija un período más largo.

6.1 Negociaciones Entre las Partes

Cualquier disputa, desacuerdo o reclamación que surja en relación con la ejecución, interpretación, modificación o terminación del presente Acuerdo deberá resolverse primero mediante negociaciones entre las partes.

Las partes deberán realizar esfuerzos razonables para alcanzar una solución mutuamente aceptable antes de iniciar procedimientos legales.

Cualquier acuerdo alcanzado durante las negociaciones que afecte a los términos del presente Acuerdo deberá documentarse por escrito.

6.2 Procedimiento de Reclamación Previa al Juicio

Antes de iniciar procedimientos judiciales, la parte cuyos derechos supuestamente hayan sido vulnerados deberá enviar a la otra parte una reclamación por escrito.

La reclamación deberá incluir:

• una descripción de la infracción
• referencia a la cláusula relevante del Acuerdo
• la reparación o compensación solicitada
• documentación de respaldo cuando corresponda.

Las reclamaciones se enviarán por correo electrónico a la dirección de correo electrónico oficial de la parte receptora.

La parte receptora deberá proporcionar una respuesta por escrito dentro de 7 días calendario desde la fecha de recepción.

Si la disputa no se resuelve dentro de este período, cualquiera de las partes podrá remitir la disputa a un tribunal competente.

6.3 Disputas Entre el Socio y el Cliente

Cualquier disputa relacionada con la ejecución de pedidos realizados a través de la Plataforma deberá resolverse directamente entre el Socio y el Cliente.

Dichas disputas pueden incluir, entre otras:

• calidad del servicio
• cumplimiento del pedido
• problemas de entrega
• pago del saldo restante
• reclamaciones de reembolso o compensación.

Caterizi no es parte del contrato entre el Socio y el Cliente y, por lo tanto, no asume ninguna responsabilidad por la resolución de dichas disputas.

6.4 Mediación Opcional por la Plataforma

Si el Socio y el Cliente no pueden resolver una disputa de manera independiente, cualquiera de las partes podrá solicitar asistencia a Caterizi.

Dichas solicitudes pueden enviarse a:

resolution@caterizi.com

Caterizi podrá, a su entera discreción, proporcionar asistencia de mediación facilitando la comunicación entre las partes.

Sin embargo:

• Caterizi no está obligado a intervenir
• Caterizi no actúa como árbitro ni como juez
• Caterizi no garantiza la resolución de la disputa.

Cualquier recomendación proporcionada por Caterizi no será vinculante para las partes.

6.5 Derecho a Recursos Legales

Nada en el presente Acuerdo impide que el Socio o el Cliente ejerzan sus derechos legales ante los tribunales u otras autoridades competentes.

El uso de mediación a través de la Plataforma no limita el derecho de las partes a recurrir a los recursos legales disponibles conforme a la legislación aplicable.

6.6 Jurisdicción

Todas las disputas que surjan entre Caterizi y el Socio que no puedan resolverse mediante negociaciones deberán someterse a los tribunales competentes del Reino de España.

El presente Acuerdo se regirá e interpretará de conformidad con las leyes de España.

7.1 Aceptación de la Oferta

El presente Acuerdo se celebra por el Socio mediante la aceptación de la oferta pública.

La aceptación se produce cuando el Socio firma y envía el Formulario de Solicitud-Cuestionario proporcionado por Caterizi.

Al firmar el Formulario de Solicitud-Cuestionario, el Socio confirma que:

• ha revisado completamente los términos del presente Acuerdo
• comprende todas las disposiciones del Acuerdo
• acepta el Acuerdo sin reservas.

Tras la recepción del Formulario de Solicitud-Cuestionario firmado, el Acuerdo se considerará celebrado y jurídicamente vinculante entre las partes.

7.2 Modificación del Acuerdo por Caterizi

Caterizi se reserva el derecho de modificar o complementar unilateralmente el presente Acuerdo.

Las modificaciones pueden incluir, entre otras:

• cambios en la funcionalidad de la Plataforma
• cambios en la estructura de la Comisión
• cambios en los métodos de pago
• actualizaciones regulatorias o de cumplimiento legal.

La versión actualizada del Acuerdo se publicará en el sitio web de Caterizi.

7.3 Fecha de Entrada en Vigor de las Modificaciones

Las modificaciones del Acuerdo entrarán en vigor 7 días calendario después de su publicación en el Sitio Web, salvo que se especifique una fecha de entrada en vigor diferente.

Caterizi también podrá notificar al Socio sobre dichos cambios mediante correo electrónico.

7.4 Aceptación de las Modificaciones

Si el Socio continúa utilizando la Plataforma después de que la versión actualizada del Acuerdo entre en vigor, dicho uso constituirá aceptación de los términos modificados.

El uso continuado incluye:

• aceptar nuevos pedidos a través de la Plataforma
• mantener listados activos
• recibir pagos a través de la Plataforma
• comunicarse con Clientes a través de la Plataforma.

El Socio también podrá confirmar la aceptación de los términos modificados por vía electrónica en la cuenta del Socio en la Plataforma. Dicha confirmación queda registrada por la Plataforma y constituye aceptación de los términos modificados desde el momento en que se otorga.

7.5 Supervisión de Actualizaciones

El Socio se compromete a revisar regularmente las actualizaciones del Acuerdo.

El Socio deberá comprobar periódicamente:

• la sección de socios del Sitio Web
• la dirección de correo electrónico utilizada para la comunicación oficial con Caterizi.

El hecho de no supervisar las actualizaciones no libera al Socio del cumplimiento de los términos modificados.

7.6 Propiedad Intelectual de Caterizi

Toda la propiedad intelectual relacionada con la Plataforma Caterizi pertenece exclusivamente a Caterizi.

Esto incluye, entre otros:

• software de la plataforma
• bases de datos
• algoritmos
• diseño e interfaz de la plataforma
• marcas registradas y logotipos
• materiales de marketing
• estructuras de catálogo.

El Socio no podrá copiar, reproducir, distribuir o utilizar de cualquier otra forma la propiedad intelectual de Caterizi fuera del ámbito del presente Acuerdo.

7.7 Protección de la Propiedad Intelectual de Caterizi

El uso no autorizado de la propiedad intelectual de Caterizi puede dar lugar a penalizaciones contractuales.

En caso de uso no autorizado de marcas registradas, bases de datos u otros materiales protegidos de Caterizi, el Socio deberá pagar a Caterizi una penalización contractual.

El importe de la penalización se determinará dependiendo de la gravedad de la infracción y puede incluir:

• compensación por daños
• penalizaciones contractuales adicionales.

El pago de la penalización no libera al Socio de la obligación de cesar la infracción.

7.8 Contacto para Comunicación

Para cualquier cuestión relacionada con el presente Acuerdo o con la cooperación con Caterizi, el Socio puede contactar a:

partners@caterizi.com

El Socio deberá incluir información identificativa y documentación relevante al presentar reclamaciones o solicitudes.

7.9 Cesión de Derechos

El Socio no podrá ceder sus derechos y obligaciones en virtud del presente Acuerdo a terceros sin el consentimiento previo por escrito de Caterizi.

Caterizi podrá ceder sus derechos y obligaciones a otra entidad jurídica que opere la Plataforma, notificando al Socio.

7.10 Intercambio Electrónico de Documentos

Las partes acuerdan que los documentos intercambiados electrónicamente tienen plena validez legal.

Los documentos transmitidos por correo electrónico o a través de la Plataforma, incluyendo copias escaneadas o documentos firmados electrónicamente, se considerarán legalmente válidos.

Ninguna de las partes podrá impugnar la validez legal de un documento únicamente porque haya sido transmitido electrónicamente.

8.1 Entrada en Vigor de la Versión Actual

La presente versión del Acuerdo entra en vigor:

(i) para los Socios que aceptaron el Acuerdo antes de la fecha de publicación de esta versión — desde la fecha especificada en el preámbulo del presente Acuerdo;

(ii) para los Socios que acepten el Acuerdo después de la publicación de esta versión — desde el momento de la aceptación según lo descrito en la Sección 7.

Las disposiciones del presente Acuerdo relativas a los Niveles de Socio, los porcentajes de la Comisión de la Plataforma y el Pago de Reserva (cláusulas 1.11, 2.1 y 2.2) y a las cancelaciones del Cliente y los reembolsos del Pago de Reserva (cláusula 2.11) describen las condiciones con las que la Plataforma opera desde el 31 de agosto de 2026, fecha en la que se introdujeron en la Plataforma el Nivel Light y el Nivel Pro, y se aplican a todos los pedidos creados a partir de dicha fecha.

Esta versión sustituye todas las versiones anteriores del acuerdo de oferta de asociación de Caterizi.

8.2 Comunicación Oficial Entre las Partes

Todas las comunicaciones oficiales entre las partes se realizarán por medios electrónicos.

Las partes utilizarán las siguientes direcciones oficiales de correo electrónico:

Para Caterizi:

press@caterizi.com

o cualquier otra dirección oficial de correo electrónico que termine en @caterizi.com

Para el Socio:

la dirección de correo electrónico especificada en el Formulario de Solicitud-Cuestionario o en el perfil de registro del Socio.

Los mensajes enviados a estas direcciones se considerarán entregados el día de su envío, salvo que se reciba un aviso de fallo de entrega.

8.3 Documentos Electrónicos y Firmas

Las partes acuerdan que los documentos intercambiados electrónicamente tienen plena validez legal.

Los documentos enviados en formato escaneado (PDF u otro formato similar) a través de las direcciones oficiales de correo electrónico se consideran equivalentes a documentos originales firmados.

Las partes también podrán utilizar sistemas de firma electrónica o plataformas de intercambio digital de documentos cuando corresponda.

Ninguna de las partes podrá impugnar la validez legal de un documento únicamente porque haya sido transmitido electrónicamente.

8.4 Legislación Aplicable

El presente Acuerdo se regirá e interpretará de conformidad con las leyes del Reino de España.

Todas las cuestiones no reguladas por el presente Acuerdo se regirán por la legislación aplicable de España y, cuando corresponda, por la legislación aplicable de la Unión Europea.

8.5 Divisibilidad de las Disposiciones

Si alguna disposición del presente Acuerdo se considera inválida o inaplicable, dicha invalidez no afectará a la validez de las demás disposiciones.

Las partes sustituirán la disposición inválida por una nueva disposición que refleje lo más fielmente posible la intención económica y jurídica de la cláusula original.

8.6 Interpretación del Acuerdo

Los títulos de las secciones y cláusulas se incluyen únicamente por conveniencia y no afectarán a la interpretación del Acuerdo.

El Acuerdo se interpretará de buena fe, de acuerdo con su finalidad y con la naturaleza de la cooperación entre Caterizi y el Socio.

8.7 Estatus del Operador de la Plataforma

Las partes reconocen que Caterizi opera una plataforma digital de marketplace que conecta a Clientes con proveedores de servicios independientes.

Caterizi actúa únicamente como operador de una plataforma intermediaria y no presta los servicios listados por los Socios.

Los Socios siguen siendo plenamente responsables de la prestación de los servicios a los Clientes.

8.8 Reporte Fiscal DAC7

El Socio reconoce que Caterizi opera una plataforma digital en el sentido de la Directiva de la UE 2021/514 (DAC7).

De conformidad con la legislación aplicable, Caterizi puede estar obligado a:

• recopilar información sobre los Socios
• verificar la identidad y el estado fiscal del Socio
• reportar determinados datos de transacciones a las autoridades fiscales dentro de la Unión Europea.

El Socio se compromete a proporcionar información exacta y completa solicitada por Caterizi para estos fines.

La falta de suministro de la información requerida puede dar lugar a:

• suspensión temporal de la cuenta del Socio
• restricción del acceso a los servicios de la Plataforma
• terminación del Acuerdo.

8.9 Información del Operador de la Plataforma

Operador de la plataforma:

Natalia Babkina

Empresaria individual (autónomo)

NIE Y5479825C

España

Operando bajo la marca Caterizi.